Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kayla Clark

Katy,TX

Summary

With a proven track record at UnitedHealthcare, I excel in customer service and problem-solving, enhancing satisfaction and loyalty through critical thinking and active listening. My experience spans from daycare teaching to management, focusing on achievements like raising customer satisfaction and ensuring safety and efficiency, showcasing my ability to lead and innovate in diverse environments. Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position in Type environment. Ready to help team achieve company goals.

Overview

6
6
years of professional experience

Work History

Daycare Teacher

Daycare & Preschool
08.2018 - 10.2019
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Engaged with children on individual basis to build positive relationships and promote learning.

Assistant Manager

Murphy USA
12.2019 - 05.2020
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.

G2 Secure Staff Leader

G2securestaff
05.2020 - 10.2021
  • Managed inventory of supplies required for daily operations, maintaining an organized work environment while minimizing waste.
  • Supported emergency response efforts, working closely with first responders during critical incidents at the airport.
  • Conducted routine inspections of aircraft cabins, ensuring cleanliness and adherence to safety standards.
  • Attended daily briefings with supervisors to discuss issues with security screening processes.

Customer Service Representative

Medicaid
10.2021 - 08.2022
  • Assisted in the development of internal policies and procedures related to Medicaid eligibility processes, contributing valuable insights from hands-on experience.
  • Demonstrated commitment to professional development, staying abreast of industry trends and regulatory changes affecting Medicaid billing processes.
  • Provided exceptional customer service to Medicaid applicants, addressing inquiries and troubleshooting issues as they arose.
  • Collaborated with healthcare providers to gather necessary information for successful Medicaid enrollments.

Customer Service Representative

UnitedHealthcare
11.2022 - 06.2024
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

North Forest High School
Houston, TX
2018

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Team Development

Timeline

Customer Service Representative

UnitedHealthcare
11.2022 - 06.2024

Customer Service Representative

Medicaid
10.2021 - 08.2022

G2 Secure Staff Leader

G2securestaff
05.2020 - 10.2021

Assistant Manager

Murphy USA
12.2019 - 05.2020

Daycare Teacher

Daycare & Preschool
08.2018 - 10.2019

North Forest High School
Kayla Clark