Kayla Clark
Stay at Home Mom
Prague,OK
1
Certification
11
years of professional experience
Detail-oriented professional with strong customer service and time management skills. Experienced in managing schedules, ensuring efficient operations, and enhancing patient satisfaction in healthcare settings.
Work History
Career Break - Full Time Caregiver
1 Year 9 Months- Intentionally paused professional career to manage full-time caregiving responsibilities, demonstrating strong organizational and time management skills.
Business Assistant
5 Months- Assisted in scheduling patient appointments and managing calendar for dental practitioners.
- Managed patient records using electronic health record (EHR) systems to ensure accuracy and confidentiality.
- Coordinated communication between patients and dental staff to enhance service delivery and patient satisfaction.
- Streamlined office procedures, improving workflow efficiency within the administrative team.
- Supported billing processes by verifying insurance information and processing claims accurately.
Front Desk Receptionist
11 Months- Greeted patients and managed front desk operations, ensuring a welcoming environment.
- Scheduled appointments using dental practice management software, optimizing daily workflow.
- Assisted in patient check-in and check-out processes, enhancing overall efficiency.
- Answered phone inquiries and provided information on services, fostering positive patient relationships.
- Maintained accurate patient records and updated billing information for insurance claims processing.
Customer Service Representative
3 Months- Provided support in resolving customer inquiries through phone and email communications.
- Delivered consistent support, ensuring high levels of customer satisfaction and loyalty.
- Responded to customer requests for products, services, and company information.
- Coordinated customer shipments by preparing and organizing necessary paperwork,
- Monitored shipment progress and updated customers regularly to ensure satisfaction.
Insurance Coordinator
1 Year 3 Months- Coordinated communication between dental team and insurance providers to ensure timely claim submissions.
- Managed patient records, ensuring compliance with privacy regulations and accuracy of information.
- Resolved complex billing issues by collaborating with patients and insurance companies effectively.
- Verified insurance and communicated coverage to staff and patients.
- Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
- Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
Childcare Worker
5 Years 8 Months- Provided nurturing care and supervision for diverse groups of children.
- Developed engaging activities that promoted social and emotional development.
- Assisted in daily meal preparation, ensuring nutritional needs were met.
- Maintained clean and safe play environments to support healthy exploration.
- Communicated effectively with parents regarding children's progress and needs.
Education
High School Diploma
Skills
Customer service
Communication
Insurance verification
Schedule management
Attention to detail
Organization
Certification
Dental Assisting License
Dec 2021 - Dec 2023
Timeline
Career Break - Full Time Caregiver
Stay at Home Mom
11.2024 - CurrentRead More
Business Assistant
Family Dental of Shawnee
06.2024 - 11.2024Read More
Front Desk Receptionist
Dental Designs Of Stroud
06.2023 - 05.2024Read More
Customer Service Representative
DuraCoatings
02.2023 - 05.2023Read More
Insurance Coordinator
Southern Smiles Dental
10.2021 - 01.2023Read More
Childcare Worker
Adventurous Beginnings for Children
05.2015 - 01.2021Read More
Moore High School
High School Diploma
Read More