Kayla Cohen
Sebring
Summary
Proven Customer Service Representative at Budget Insurance, adept in conflict resolution and critical thinking, significantly enhanced customer loyalty through empathetic complaint handling and efficient problem-solving. Trained staff, surpassing team goals with exceptional client satisfaction rates. Skilled in payment processing and relationship building, consistently achieving and exceeding performance benchmarks.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Budget Insurance
06.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Senior -
Sebring High School
Sebring 08.2021 - Current
Skills
- Problem resolution
- Relationship building
- Call center experience
- Conflict resolution
- Complaint handling
- Payment processing
- Follow-up skills
- Paperwork processing
- Staff training
- Coordination
- Critical thinking
Extracurricular activities
- Volleyball and Cheer athlete for Sebring High School
- 3 years of travel volleyball
- 3 years of competitive cheer
- FFA Member
Accomplishments
- National Junior Honor Society member
- National Honor Society member
- Mason G. Smoak Leadership Ambassador and Student
- Sebring Chamber of Commerce Ambassador
Volunteer Hours
- Sebring Middle School assistant volleyball coach
- Sebring Soda festival
- Downtown Sebring Christmas
- Heritage Festival
- Teacher assistant
- Food bank
- Work Camp
Timeline
Customer Service Representative
Budget Insurance
06.2023 - Current
High School Senior -
Sebring High School
08.2021 - Current
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