Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
RegisteredNurse

Kayla Cole

Philadelphia,PA

Summary

Administrative Assistant with 10+ years of experience in a sensitive corporate environment. I have an Certificate in Office Administration/Hotel Management/Business Technology/American Lodging Hotel and Lodging Association
Leadership and Communication Training Certificate. Recently certified Phlebotomist with extensive training and hands-on experience in venipuncture, capillary puncture, and special collection techniques. Quick to build rapport with patients and adept at helping patients' anxiety or discomfort. Dedicated to helping organizations grow customer bases via superlative care. Qualified HHA/Medical Assistant specializing in personal care and related services under direction, instruction and supervision of registered nurse. Skilled at providing mobility support, administering medications and organizing appointments. Diligent about keeping areas clean and organized to maintain healthful, safe environment. Smart and personable Lab Technician with top-notch abilities in sample collection, classification and analysis. Extensively trained in wide range of techniques and equipment. Dedicated to best-in-class and reliable work.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Phlebotomist/Medical Assistant

Philadelphia Fight
Philadelphia, PA
09.2022 - Current
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Verified patient information prior to specimen collection.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Processed samples accurately and efficiently.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Identified patients using proper procedures prior to specimen collection.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Promoted blood specimen integrity for laboratory testing using accurate selection of collection tubes and correct technique.
  • Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
  • Administered injections, medications and treatments as directed by the physician.
  • Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.

Phlebotomist

All’s well Agency Penn Medicine
Philadelphia , PA
05.2020 - Current
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Identified patients using proper procedures prior to specimen collection.
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Verified collection orders and communicated discrepancies to nurses.
  • Transported specimens following established protocol for temperature and light.

City Mail Carrier

USPS
Philadelphia, PA
07.2020 - 10.2020
  • Routed all classes of mail in sequence of delivery along established route.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Obtained receipts for registered and certain insured mail.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.

Receptionist

Allied Universal
Philadelphia, PA
01.2016 - 05.2020
  • Answered and directed incoming calls using multi-line telephone system.
  • Processed payments and updated accounts to reflect balance changes.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Scheduled meetings with salespeople and clients, emailed customers and placed outbound calls as needed.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.

Hospice Caregiver/Medical Assistant/Phlebotomist

Christian Standards for Christian Care
Philadelphia, PA
02.2016 - 10.2019
  • Scheduled appointments for patients via phone and in person.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Recorded vital signs and medical history for patients each shift.
  • Collaborated with members of health care team to coordinate and implement plans for patient care.
  • Attended training programs and seminars to continue level of competency.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Properly stored and transported specimens to prevent loss and delays.
  • Sanitized work area after every patient to prevent contamination and spread of disease.
  • Disposed of used needles in sharps containers to avoid accidental needlesticks.

Phlebotomist/Medical Assistant

Methodist Hospital
Philadelphia, PA
10.2014 - 07.2016
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Phlebotomist, Clinic Vital signs, making sure clients signed in, asking what the client’s visit was for before seeing the doctor, drawling blood , and giving injections
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analyses.
  • Draw Blood-Live Sticks
  • Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
  • Annotate

Merchandising Specialist

RGIS Inventory Specialists
Darby, PA
01.2012 - 08.2013
  • Configured and arranged up-to-date advertising and marketing displays, creatively placed merchandise on counters or tables to promote visibility and sales.
  • Maximized potential for sales cycle success through effective promotion and product-display placement.
  • Tracked store inventory and oversaw ordering processes.
  • Communicated and coordinated planogram execution with store management.

Home Health Aide

Ameribest Homecare
Philadelphia, PA
07.2011 - 10.2012
  • Monitored client's well-being, safety and comfort under direction of physician.
  • Helped transition patient between bed, wheelchair and automobile to provide safe mobility support.
  • Maintained patient hygiene by administering bedpans, urinals, baths and shaves.

Home Health Aide

Home Care Associates
Philadelphia, PA
01.2011 - 06.2011
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Assisted elderly clients with personal hygiene and other daily activities, including bathing, dressing and incontinence care.

Data Entry, Office Assistant/ Front Dest Security

Red Rock Job Corps
Lopez, PA
12.2007 - 06.2009
  • Drafted meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences.
  • Strengthened traceability, developing organization systems for contracts, records, reports and agendas.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
  • Received and screened high volume of internal and external communications.

Education

High School Diploma -

Penn Foster Career School
Lopez, PA
2009

Skills

Can type 300wpm and use 15-key calculator proficiently

Trained in Microsoft XP version, Word, Excel, Quantro Pro and IBM Personal Typing System III
Able to do accounts payable, accounts receivable, sales journal, cash receipts, cash payments, cash payments journal, prepare sales invoices, as well as, the General Ledger Journal
Can calculate employee earnings to determine gross wages, prepare payroll records and paychecks
Able to answer telephones, direct calls and take messages
Able to communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints
Able to maintain and update filing, mailing, and database systems, either manually or using a computer

  • Venipuncture / Capillary Blood Collection
  • Empathetic Customer Service
  • Excellent Communication Skills
  • Specimen Preparation
  • Medical Records Data Entry / Coding
  • Patient Focused, Prioritizing patient care & Compassionate
  • Insurance / Payment Processing

Certification

Business Technology Certificate
American Lodging Hotel and Lodging Association Certificate
Leadership and Communication Training Certificate

  • Certified Phlebotomist, Becksford Health Services
  • CPR/BLS Certified, National CPR Foundation

Additional Information

No Negative Incident Report and Perfect Time Management Certificate

Timeline

Phlebotomist/Medical Assistant

Philadelphia Fight
09.2022 - Current

City Mail Carrier

USPS
07.2020 - 10.2020

Phlebotomist

All’s well Agency Penn Medicine
05.2020 - Current

Hospice Caregiver/Medical Assistant/Phlebotomist

Christian Standards for Christian Care
02.2016 - 10.2019

Receptionist

Allied Universal
01.2016 - 05.2020

Phlebotomist/Medical Assistant

Methodist Hospital
10.2014 - 07.2016

Merchandising Specialist

RGIS Inventory Specialists
01.2012 - 08.2013

Home Health Aide

Ameribest Homecare
07.2011 - 10.2012

Home Health Aide

Home Care Associates
01.2011 - 06.2011

Data Entry, Office Assistant/ Front Dest Security

Red Rock Job Corps
12.2007 - 06.2009

High School Diploma -

Penn Foster Career School

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Kayla Cole