Kayla Copertino
New Windsor,NY
Summary
Dynamic Shift Manager with a proven track record at Taco Bell, excelling in team development and customer service. Skilled in cash handling and employee training, I foster strong relationships and enhance operational efficiency. Recognized for effectively resolving customer complaints and motivating staff to achieve peak performance during high-demand periods.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Taco Bell
Newburgh, NY
03.2025 - Current
- Supervised team members to ensure adherence to food safety and sanitation standards.
- Managed daily operations to optimize workflow and enhance customer service efficiency.
- Trained new employees on operational procedures and customer interaction techniques.
- Implemented inventory management practices to reduce waste and improve stock accuracy.
- Monitored financial transactions to maintain profitability and minimize discrepancies.
- Developed scheduling strategies to meet staffing needs during peak hours effectively.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Barber
Lookin Sharp Men’s Haircut
Newburgh
10.2023 - Current
- Provided precision haircuts and grooming services tailored to client preferences.
- Maintained cleanliness and organization of workstation to ensure a professional environment.
- Assisted in educating clients on hair care products and techniques for maintenance.
- Developed strong relationships with clients, fostering loyalty through personalized service.
Crew Member
McDonald
New Windsor, NY
07.2023 - 01.2024
- Delivered exceptional customer service, ensuring satisfaction during high-volume service periods.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
High School Diploma -
Valley Central High School
Montgomery, NY06.2023
Cosmetology -
Orange Ulster Boces
Goshen, NY2023
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
Certification
Safeserv
Timeline
Shift Manager
Taco Bell
03.2025 - Current
Barber
Lookin Sharp Men’s Haircut
10.2023 - Current
Crew Member
McDonald
07.2023 - 01.2024
High School Diploma -
Valley Central High School
Cosmetology -
Orange Ulster Boces