Kayla Cramer
Superior Grill Lafayette
Duson,LA
7
years of professional experience
Detail-oriented professional with extensive experience in high-volume service environments. Recognized for managing complex situations with composure and ensuring a seamless service flow. Ready to leverage expertise to support operational excellence and customer satisfaction.
Work History
Waitress
2 Years 5 Months- Delivered exceptional customer service in fast-paced restaurant environment.
- Managed multiple tables efficiently while ensuring timely food and drink delivery.
- Collaborated with kitchen staff to maintain seamless service flow during peak hours.
- Assisted in training new waitstaff on menu knowledge and service protocols.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Processed payments accurately using point-of-sale systems, ensuring efficiency at checkout.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
Bar Manager
5 Months- Supervised bar staff to ensure optimal customer service and adherence to company standards.
- Developed and implemented creative cocktail menus to enhance guest experience and drive sales.
- Trained new bartenders on mixology techniques, enhancing team skills and service quality.
- Conducted regular staff meetings to align team goals with operational objectives, fostering collaboration and motivation.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
General Manager
10 Months- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed staff recruitment, training, and performance evaluations to enhance team effectiveness.
- Developed and implemented operational strategies to improve service delivery and customer satisfaction.
- Collaborated with suppliers to negotiate contracts, securing favorable terms for inventory management.
- Fostered a positive workplace culture, promoting teamwork and open communication among staff members.
- Formulated policies and procedures to streamline operations.
Call Center Representative
7 Months- Managed high-volume inbound calls, ensuring exceptional customer service and satisfaction.
- Assisted patients with appointment scheduling, confirming details for accuracy and efficiency.
- Documented call interactions in the CRM system, improving data accuracy for patient records.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Waitress
2 Years 9 MonthsEducation
High School Diploma
Cosmetology
Skills
Customer service
Order accuracy
Service prioritization
Strong multitasking
High volume environment
Attention to detail
Team collaboration
Quick learning
Complex Problem-solving
Order precision
Inventory management
High-pressure environment
Timeline
Waitress
Superior Grill Lafayette
05.2024 - CurrentRead More
Bar Manager
Kasai Sushi & Steakhouse
02.2024 - 07.2024Read More
General Manager
Mr.C's Landing
03.2023 - 01.2024Read More
Call Center Representative
Cardiovascular Institute of the South
10.2022 - 05.2023Read More
Waitress
Di's Cajun Restaurant
02.2020 - 11.2022Read More
Notre Dame
High School Diploma
Read More
Cosmetology Training Center
Cosmetology
Read More