KAYLA CROWDER
Baltimore,MD
Summary
Highly motivated, energetic, friendly, and dependable individual with over 5+ years of experience in providing excellent customer service. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Cashier
Harbor Freight
Parkville, MD
07.2024 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Balanced daily transactions on a computerized point-of-sale system.
- Verified credit card charges against purchase receipts for accuracy.
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Helped customers locate items within the store using the inventory system.
- Processed shipments received from vendors according to established protocols.
Sales Associate
Ross Dress for Less
Parkville, MD
03.2024 - 07.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Organized merchandise and stockroom shelves to ensure a neat and orderly display.
- Inspected incoming shipments of product for accuracy and quality, reporting any discrepancies or damages to supervisors immediately.
- Performed inventory cycle counts as needed to maintain accurate records of quantity on hand.
- Assisted customers with locating requested items within the store or stockroom area.
- Maintained cleanliness of the stockroom by sweeping floors and wiping down shelving units regularly.
- Used accurate and efficient storage procedures to shelve new merchandise and returned items.
- Performed daily inventory cycle counts and assisted with full audits.
Server
IHOP
Cockeysville, MD
02.2023 - 02.2024
- Greeting, seating, and escortingg guests
- Providing menu recommendations and additional information
- Upselling additional products when appropriate
- Taking orders using software, order slips, or by memorization
- Communicating order details to the kitchen staff
- Delivering food and beverages in a timely fashion
- Delivering checks and collecting bill payments
- Cleaning and maintaining the appearance of tables and tableware
- Providing exceptional customer experience
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Server/Host/Cashier
Bob Evans Restaurants
Joppa, MD
06.2021 - 02.2023
- "Ability to identify and resolve issues as they arise
- Displayed excellent guest service skills
- Taking guests orders accurately
- "Serving guest orders promptly
- Assist guests with processing their orders
Food and Beverage Attendant
Hershey Entertainment & Resorts Company
Hershey, PA
06.2018 - 05.2021
- Operate a cash register as needed
- Maintain a clean work station
- Prepared and served food
Education
Barber License in Barbering -
Baltimore Beauty and Barber School
Timonium, MD10.2024
General Studies -
Northeastern High School
Machester, PA01.2021
Skills
- Exceptional communication skills
- Successful working in a team environment, as well as independently
- Ability to work under pressure and multi-task
- Ability to follow instructions and deliver quality results
- Customer Service
- POS Systems
- ID Verification
- Drawer balancing
- Product restocking
- Cash Handling
- Payment Collection
- Order Packaging
Timeline
Cashier
Harbor Freight
07.2024 - Current
Sales Associate
Ross Dress for Less
03.2024 - 07.2024
Server
IHOP
02.2023 - 02.2024
Server/Host/Cashier
Bob Evans Restaurants
06.2021 - 02.2023
Food and Beverage Attendant
Hershey Entertainment & Resorts Company
06.2018 - 05.2021
Barber License in Barbering -
Baltimore Beauty and Barber School
General Studies -
Northeastern High School