Dailyne Valmont
Orlando,FL
Summary
I am eager to pursue a position that will challenge my abilities to be successful and influential to people. While building longevity in relationships within my career and in customer care. I am extremely committed with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
2017
2017
years of post-secondary education
Work History
Cashier
Westgate Lakes Resort & Spa
Orlando, USA
04.2023 - Current
- Providing exceptional customer service and greeting guests
- Receiving and processing payments, issuing receipts to customers
- Organizing and maintaining a clean work environment while keeping items stocked up
- Working sales, Upselling items to guest
- Creating a reliable team in problem solving
- Processed customer transactions efficiently and accurately.
- Maintained cleanliness and organization of checkout area.
- Assisted customers with product inquiries and service issues.
Barista Trainer
Hard Rock Hotel
Orlando, USA
11.2018 - 02.2023
- Prepared and served a variety of beverages with precision and creativity
- Consistently meeting and exceeding quality standards
- Trained new baristas on beverage preparation and customer service standards.
- Developed training materials and guides to enhance staff knowledge and skills.
- Demonstrated proper use of equipment and tools for beverage creation.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Prepared numerous varieties of hot and iced drinks with high accuracy and consistently strong customer satisfaction.
- Facilitated open dialogue between trainers and employees regarding job expectations, policies, and procedures.
- Maintained cleanliness and organization of the coffee shop workspace and equipment.
- Trained new staff on beverage preparation techniques and customer service protocols.
- Implemented best practices for health and safety standards in food handling procedures.
- Prepared espresso drinks and specialty beverages according to customer preferences.
Inbound Customer Service Agent
24 Hour In-Touch
Orlando, USA
01.2018 - 10.2018
- Working in a fast-paced call center assisting all customers through inbound call, emails and chats
- Using active listening while resolving inquiries
- Providing meaningful and positive experiences with customer interactions
- Assisted customers with inquiries through phone and online chat channels.
- Resolved customer complaints efficiently to enhance satisfaction and retention.
- Collaborated with team members to streamline service processes and improve response times.
- Resolved customer complaints quickly and efficiently.
- Answered incoming calls promptly and professionally within company standards.
- Managed high-volume of inbound and outbound customer calls.
Attraction Attendant
Universal Studio
Orlando, USA
06.2015 - 04.2018
- Operating assigned attraction while following safety guideline and comprehending daily instructions
- Attentiveness to guests providing them with attraction and park information
- Welcomed guests and provided information about attractions and park amenities.
- Monitored attraction operations to ensure safety and adherence to guidelines.
- Assisted with queue management and maintained orderly guest flow at attractions.
- Responded promptly to guest inquiries, enhancing overall visitor experience.
- Collaborated with team members to maintain cleanliness and presentation of attractions.
- Engaged guests with enthusiasm, promoting special events and park offerings.
- Resolved customer complaints promptly and courteously.
Education
Oak Ridge High School
Orlando, FLSkills
- Multitasking
- Efficiency in Microsoft Word
- Efficiency in PowerPoint
- Hardworking
- Flexible
- Hospitality
- Team Work Ethics
- Exceptional Communication Skills
- Problem Solving
- Customer Service
- Payment processing
- Team training
- Complaint resolution
- Active listening
- Time management
- Effective communication
- Food safety
- Cleaning and sanitizing
- Language proficiency
- Flexibility
- Interpersonal skills
Timeline
Cashier
Westgate Lakes Resort & Spa
04.2023 - Current
Barista Trainer
Hard Rock Hotel
11.2018 - 02.2023
Inbound Customer Service Agent
24 Hour In-Touch
01.2018 - 10.2018
Attraction Attendant
Universal Studio
06.2015 - 04.2018
Oak Ridge High School