Kayla Cuthbert
Carson City,NV
Summary
Hardworking employee enthusiastic about learning fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
6
6
years of professional experience
Work History
Casino Attendant
Jackpot Crossing Casino
08.2023 - Current
- Maintained and developed positive, friendly relationships with gaming customers by assisting guests with VIP requests and amenities and issuing comps.
- Maintained detailed familiarity with high-value players and guests of casino and researched and identified most valuable players and guests in distinctive time frames.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
- Picked up litter and trash to deposit in appropriate receptacle.
Vehicle Purchasing Agent
Pick N Pull
05.2022 - Current
- Maintained documentation for all purchases.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Maintained effective and lasting vendor relationships through dynamic communication, collaboration and intelligent questioning skills.
- Searched for hard-to-find items and found high-quality, reliable vendors.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items and join reward programs.
Store Manager
Crazy Sexy Hot
11.2021 - 05.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed store organization, maintenance and purchasing functions.
Account Manager
DTC Workforce Programs
05.2019 - 10.2021
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Built and strengthened successful relationships with external recruiters and agencies.
- Set and conveyed recruitment goals to downstream staff.
Taxi Cab Driver
Reno Sparks Cab Co.
02.2021 - 05.2021
- Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
- Stored passenger luggage and personal items with care for safety and security.
- Calculated rides costs, received money and returned change.
- Arrived on time to customer appointments.
Order Puller
Chewy Warehouse
10.2018 - 04.2019
- Checked each order for completeness and accuracy.
- Checked inventory and selected products from specific locations based upon availability.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Created shipping labels to complete daily order processing.
- Packed, weighed and shipped items per customer specifications.
Sales and Service Technician
Les Schwab Tires
08.2017 - 07.2018
- Input customer sales information into POS system to process orders.
- Offered feedback and recommendations to sales and engineering departments to improve products.
- Promoted cross-selling opportunities and services to existing customers to drive revenue and achieve conversion rates.
- Utilized consultative sales approach to offer products to meet customer needs.
- Completed thorough inspections of vehicles to evaluate damages and develop repair plans.
- Aligned systems with manufacturer specifications through skilled calibration.
Education
High School Diploma -
06.2017
Skills
- Active Listening
- Account Management
- Customer Relationship Management
- Verbal and Written Communication
- Team Leadership
- Contract Development and Management
- Problem Resolution
- Socialization Techniques
- Screening Processes
- Product Knowledge
- Sales Expertise
- Product and Service Management
Timeline
Casino Attendant - Jackpot Crossing Casino
08.2023 - Current
Vehicle Purchasing Agent - Pick N Pull
05.2022 - Current
Store Manager - Crazy Sexy Hot
11.2021 - 05.2022
Taxi Cab Driver - Reno Sparks Cab Co.
02.2021 - 05.2021
Account Manager - DTC Workforce Programs
05.2019 - 10.2021
Order Puller - Chewy Warehouse
10.2018 - 04.2019
Sales and Service Technician - Les Schwab Tires
08.2017 - 07.2018
Nevada Virtual Academy - High School Diploma,
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