Sarah Haldorson
Billings,MT
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Casino Attendant
Cash Casino
Billings, MT
04.2015 - 05.2024
- Provided prompt and courteous customer service in a fast-paced environment.
- Developed positive relationships with customers through friendly interactions.
- Responded promptly to customer inquiries about casino operations or services.
- Trained new employees on the job duties of a Casino Attendant.
- Maintained cleanliness of the gaming area by performing periodic cleaning tasks.
- Stocked shelves with supplies necessary for running a successful casino operation.
- Answered patron questions about game rules and casino policies to promote positive customer service and brand loyalty.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
Casino Attendant/Bartender
Alpine Casino
Billings, MT
01.2012 - 03.2015
- Provided prompt and courteous customer service in a fast-paced environment.
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Cleansed glasses with sanitizing solution after each use.
- Performed opening and closing duties including restocking supplies.
- Adhered to state regulations regarding serving alcohol responsibly.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Education
Some College (No Degree) - Business
MSU-B
Billings, MTSkills
- Casino terminology
- Gambling regulations
- Gaming knowledge
- Responsible gaming
- Efficient work habits
- Money Management
- Detail Oriented
- Quick Learner
- Stock replenishment
- Customer Engagement
- Time management abilities
- Attention to Detail
- Professionalism
- Goal Setting
- Cash Handling
- Reliability
- Decision-Making
- Time Management
- Excellent Communication
- Active Listening
- Rule Enforcement
- Team building
Certification
Have alcohol training license, worked with customer service for over 10 years
Timeline
Casino Attendant
Cash Casino
04.2015 - 05.2024
Casino Attendant/Bartender
Alpine Casino
01.2012 - 03.2015
Some College (No Degree) - Business
MSU-B
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