Kayla Daily
Dillon,MT
Summary
Enthusiastic and passionate business and hospitality professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals while seeking new opportunities to learn and grow.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Restaurant Server/Bartender
Sparky's Garage
06.2022 - Current
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders and manage bills.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Led the onboarding of new employees
- Relief Shift Manager
Restaurant Server/Barender
Applebee's Neighborhood Bar & Grill
06.2019 - 05.2022
- Set positive tone for entire dining experience.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards and efficient operations.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Utilized the POS system for submitting, monitoring, and finalizing orders.
Food Service Management Intern
Thomas Cuisine Management
06.2021 - 08.2021
- Exhibited high energy and professionalism when dealing with clients, residents and staff.
- Managed daily activities of catering and dining services.
- Developed strong client and resident relationships
- Promoted superior experience by addressing resident concerns, demonstrating empathy, and resolving problems swiftly.
- Provided backup support for departmental leadership.
- Coordinated talent acquisition: screening candidates, conducting interviews, coordinated hiring and onboarding.
United Partner and Volunteer Student Coach
Special Olympics
09.2015 - 05.2018
- Coached special needs athletes in sporting events with the primary objective to build confidence in the athletes.
- Acted as a role model and mentor.
- Helped with life skills and behavioral intervention.
- Volunteered at school sponsored events throughout each school year.
Education
MBA - Masters of Business Administration
University of Montana
Missoula, MT05.2023
Bachelor of Science - Hospitality Management
Montana State University
Bozeman, MT05.2022
Skills
- Hospitality and Service Excellence
- Team Oriented
- Fast Paced
- Organized/Attention to Detail
- Working with Diverse People
- Food Service Operations
- Written Communications
- Servsafe Certification
- Microsoft Office
Certification
Serv-Safe Certification
Alcohol Certification
TIPS Certification
CITI Certification
Timeline
Restaurant Server/Bartender
Sparky's Garage
06.2022 - Current
Food Service Management Intern
Thomas Cuisine Management
06.2021 - 08.2021
Restaurant Server/Barender
Applebee's Neighborhood Bar & Grill
06.2019 - 05.2022
United Partner and Volunteer Student Coach
Special Olympics
09.2015 - 05.2018
MBA - Masters of Business Administration
University of Montana
Bachelor of Science - Hospitality Management
Montana State University
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