Diane Ohly

• Delivered exceptional customer service in high-pressure dining environment.
• Processed customer orders accurately using point-of-sale system.
• Resolved customer complaints swiftly to improve overall dining experience.
• Executed opening and closing duties, including setting up dining area and restocking supplies.
• Demonstrated enthusiasm and comprehensive knowledge of restaurant menu and products.
• Addressed guest inquiries professionally, ensuring satisfaction throughout the dining experience.

• Managed office operations, ensuring efficient project documentation and invoicing processes.
• Handled accounts payable and receivable to maintain accurate financial records.
• Facilitated payroll and banking operations to ensure timely employee payments.
• Supported company leadership in logistics and daily administrative tasks.

• Led daily operations to ensure smooth business functioning and staff productivity.
• Implemented training programs to enhance employee skills and performance.
• Oversaw budget management and resource allocation for various departments.
• Coordinated with department heads to improve operational efficiency across teams.
• Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
• Resolved customer complaints quickly while maintaining high quality standards of service delivery.
• Trained employees on duties, policies and procedures.

Along with the daily operations of running a restaurant, I was in charge of interviewing and hiring all managers for 18 locations. I implemented a training program and oversaw all aspects of training.