Kayla Dalager
Jacksonville,FL
Summary
Accomplished customer service professional with a proven track record in exceptional multitasking and communication skills. Strong leader and problem-solver dedicated to driving satisfaction and service excellence.
Overview
7
7
years of professional experience
Work History
Assistant Manager, Customer Service
Woody's
2022.02 - 2026.01
- Led team to enhance customer service satisfaction through effective conflict resolution strategies.
- Implemented processes for handling customer inquiries, improving response times and efficiency.
- Trained new staff on company policies and customer service protocols, ensuring compliance and consistency.
- Coordinated scheduling and workflow adjustments to meet peak demand periods while maintaining service excellence.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
- Developed strong relationships with customers, leading to increased repeat business and loyalty.
- Assisted in the hiring and training process, making recommendations for suitable candidates and conducting interviews as needed.
- Provided exceptional customer service in a fast-paced environment, enhancing guest satisfaction and loyalty.
- Oversaw daily deposit operations, ensuring compliance with regulatory standards and internal policies.
- Managed reconciliation processes, resolving discrepancies efficiently to maintain operational integrity.
- Managed daily operations of the deposit team, ensuring all tasks were completed accurately and within deadlines.
- Supervised daily operations to ensure team productivity and compliance.
General Manager
The Pig
2019.02 - 2022.04
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Oversaw compliance with health regulations, ensuring safety standards were consistently met across operations.
- Document management processes, enhancing accessibility and organization of files.
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email and chat to confirm deliveries and respond to inquiries.
- Reduced errors in data entry tasks by maintaining accurate records and utilizing the verification method.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Education
High School Diploma -
Middleburg High
2008-01
Skills
- Customer service excellence
- Customer relationship management (CRM)
- Problem-solving and conflict resolution
- Proficient Decision-making
- Scheduling coordination
- Scheduling and planning
- Data entry and record keeping
- Financial reconciliation
- Computer proficiency
- Fast-paced multitasking
- Verbal and written communication
- Typing speed of 63 WPM
Timeline
Assistant Manager, Customer Service
Woody's
2022.02 - 2026.01
General Manager
The Pig
2019.02 - 2022.04
High School Diploma -
Middleburg High