CATALINA LIRA-TONCHE
Plano,TX
Summary
High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Overview
6
6
years of professional experience
Work History
Assistant Manager, Customer Service
EL Viejon Mexican Cuisine
Plano, TX
01.2024 - Current
- Analyzed customer data to identify trends and opportunities for improvement.
- Resolved escalated complaints from customers in a timely manner.
- Monitored customer feedback and implemented changes based on those insights.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
Server
Olive Garden
Plano, TX
09.2021 - 01.2024
- Facilitated efficient collaboration between kitchen and bar staff for timely guest order fulfillment.
- Maintained organization during high-pressure shifts to enhance operational efficiency.
- Demonstrated extensive menu knowledge to provide tailored recommendations for guests.
- Managed cash handling and register operations during peak service periods.
- Cultivated a friendly atmosphere for guests to ensure enjoyable dining experiences.
Replenishing, Framing, Support
Micheals
Murphy, TX
10.2020 - 09.2021
- Maximized productivity by keeping a fast-paced working environment.
- Mentored new hires on customer service etiquette and productive work environment.
- Managed daily sales report to keep track of progress, deadlines, and inventory.
- Worked one-on-one with customers to accurately complete frame order.
- Provided informed suggestions on custom mats, frames, glass, and other accessories.
- Marketed premium materials to increase sells.
Cashier
Taco Bell
Plano, TX
06.2019 - 10.2020
- Worked in a high-volume environment during busiest Aided in resolving customer disputes and conflicts through effective communication.
- Enforced company safety protocols and standards to maintain a secure environment.
- Developed teamwork skills to enhance collaborative efforts within the organization.
Education
High School Diploma -
Plano East Senior High School
Plano, TX05-2021
Political Science and Government
Collin College
PlanoSkills
- Efficiency and time management
- Team collaboration
- Leadership skills
- Adaptability and flexibility
- Communication proficiency
- Customer service excellence
- Problem-solving expertise
Languages
Spanish
Professional
ADDITIONAL INFORMATION
- Languages: English, Spanish.
- Certifications: Active Texas Food Handlers
Timeline
Assistant Manager, Customer Service
EL Viejon Mexican Cuisine
01.2024 - Current
Server
Olive Garden
09.2021 - 01.2024
Replenishing, Framing, Support
Micheals
10.2020 - 09.2021
Cashier
Taco Bell
06.2019 - 10.2020
High School Diploma -
Plano East Senior High School
Political Science and Government
Collin College
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