Kayla Dale
Philadelphia,USA
Summary
Positive and compassionate, equipped with essential caregiving knowledge and practical skills in supporting daily living activities. Familiar with basic medical terminology and proficient in personal care and household management. Dedicated to enhancing well-being of individuals through attentive, personalized care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
OPERATIONS GROUP
06.2022 - Current
- Calling clients to verify address and DOB to register to vote
- Made any and all necessary changes for clients in the system
- Helped with various Customer Success projects as needed
- Responded quickly to questions (via email and online chat) and following up on reported issues
Cleaning Crew
Team Clean Inc
05.2022 - Current
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Emptied trashcans and transported waste to collection areas.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
- Used cleaners and squeegees to clean windows, glass partitions and mirrors.
- Supported inventory management by keeping track of supplies used during daily tasks, ensuring availability when needed.
- Assisted in training new crew members on company policies, procedures, and best practices in cleaning operations.
Home Health Aide
Zeal Home Care Inc.
01.2019 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Provided transportation and appointments management.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
Education
Trade school - Nursing Assistant
Philadelphia Job Corps Life Science Institute
03.2019
High School Diploma - undefined
PET Technical School
Philadelphia, PA06.2018
Skills
- Skilled in cleaning techniques
- Laundry management
- In-home care services
- Patient care expertise
- Patient support
- Cooking skills
- Direct patient support
- Computer skills
- Communication skills
- Typing
- Customer service
Certification
- CHHA - Certified Home Health Aide
- HHA - Home Health Aide
- HCA - Home Care Aide
Timeline
Customer Service Representative
OPERATIONS GROUP
06.2022 - Current
Cleaning Crew
Team Clean Inc
05.2022 - Current
Home Health Aide
Zeal Home Care Inc.
01.2019 - Current
High School Diploma - undefined
PET Technical School
Trade school - Nursing Assistant
Philadelphia Job Corps Life Science Institute
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