Kayla Danielson

• Receive and manage incoming service requests via phone, email, or work order systems.
• Communicate effectively with customers regarding service status, technician arrival times, and follow-ups.
• Maintain accurate records of service calls, schedules, and customer interactions in the dispatch or CRM system.
• Prepare, generate, and submit accurate invoices in accordance with company polices and customer contracts, ensuring timely billing and payment processing.

• Boosted sales through proactive monitoring of customer drink levels and recommending timely purchases.
• Enhanced customer satisfaction by fostering positive interactions through engaging conversations.
• Demonstrated poise and composure in high-pressure situations, enhancing guest satisfaction.
• Managed accurate bar tabs and handled cash and credit card transactions with precision.

Pharmacy Technician certification in progress. Coursework includes medication safety, prescription processing, pharmacy law, and dosage calculations; gaining practical pharmacy operations knowledge and preparing for national certification (PTCB/NHA).