Kayla DarDar
Atlanta,GA
Summary
Dynamic Risk Management Specialist with a proven track record at Allstate Insurance Co, excelling in operational risk mitigation and compliance evaluation. Expert in claims lifecycle oversight, achieving 97% estimate accuracy while enhancing stakeholder communication. Skilled in data-driven decision-making and conflict resolution, streamlining processes to reduce claim cycle time significantly.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Risk Management Specialist
Allstate Insurance Co
Norcross, GA
02.2020 - Current
- Led remote risk assessment operations, training and mentoring adjusters to mitigate property claim risks across multiple states.
- Conducted end-to-end investigations and settlements for high-exposure catastrophic claims, ensuring compliance with legal and regulatory standards.
- Enhanced operational risk controls, maintaining 97% estimate accuracy and customer satisfaction ratings.
- Developed risk mitigation strategies to streamline processes, reducing average claim cycle time to 9 days.
- Liaised with contractors and adjusters to negotiate fair settlements, proactively identifying liability risks.
Staff Adjuster – Property & Bodily Injury
State Farm Insurance
Atlanta, GA
07.2011 - 04.2018
- Assessed liability and injury risks through thorough claim investigations, including police reports, medical documentation, and legal correspondence.
- Collaborated with legal, medical, and insurance stakeholders to resolve complex claim-related disputes.
- Ensured regulatory compliance and policy adherence across hundreds of high-volume claims.
- Helped identify process inefficiencies and implemented control measures to reduce claim errors.
Catastrophe Claims Adjuster
Bp Oil Co
New Orleans, LA
02.2010 - 03.2011
- Managed risk assessments and settlements related to large-scale disasters, including oil spills and hurricanes.
- Conducted on-site evaluations to determine risk exposure and damages to residential and commercial properties.
- Delivered performance under extreme pressure while maintaining accuracy and timely resolutions.
Education
Grayson High School
Loganville, GASkills
- Operational Risk Management & Mitigation
- Claims Lifecycle Oversight & Process Improvement
- Regulatory & Compliance Risk Evaluation (State/Federal)
- Disaster Response & Business Continuity Planning
CORE COMPETENCIES
- Policy Interpretation & Coverage Analysis
- Stakeholder Communication & Conflict Resolution
- Quality Assurance & Internal Auditing
- Data-Driven Decision-Making & Reporting
- Risk Technology Tools (Xactimate, Claims Platforms)
Accomplishments
Maintained a remarkably low error rate of 10% or less, demonstrating strong accuracy and attention to detail.
Consistently recognized for excellence in customer service, earning formal recognition for outstanding customer satisfaction three consecutive months.
Honored with the Adjuster Achievement Award for completing the highest number of customer surveys—with an exceptional 98% customer satisfaction rating.
Certification
- Licensed Insurance Adjuster: TX, GA, FL, CA
- Certified Xactimate LVL II User
Timeline
Risk Management Specialist
Allstate Insurance Co
02.2020 - Current
Staff Adjuster – Property & Bodily Injury
State Farm Insurance
07.2011 - 04.2018
Catastrophe Claims Adjuster
Bp Oil Co
02.2010 - 03.2011
Grayson High School