Kayla Darveaux
San Antonio,TX
Summary
Resourceful Contents Project Manager, Supervisor, and Technician with 8 years of expertise in the field of restoration doing all tasks that follow; in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Professional senior guest advisor expert with commitment to delivering outstanding customer experiences and improving client satisfaction. Adept in managing guest interactions, addressing concerns effectively, and enhancing service quality. Known for collaborative approach and achieving team goals, while being adaptable to dynamic environments. Skills include customer service, conflict resolution, and team leadership.
Overview
11
11
years of professional experience
Work History
Receptionist
Psychic Megan Wells
Pleasanton, Texas
06.2023 - Current
- Coordinated appointment scheduling and maintained an accurate calendar.
- Resolved customer inquiries and complaints effectively, fostering positive client relationships.
- Confirmed appointments, communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Conducted social media posts.
- Placed product orders, and maintained inventory.
- Documented client paperwork, and filed it away in designated places.
Senior Guest Advisor
GameStop
Pleasanton, Texas
04.2024 - 04.2025
- Delivered exceptional guest support through effective communication and product knowledge.
- Resolved guest inquiries and concerns to enhance overall satisfaction and loyalty.
- Ran and operated the store alone on most shifts.
- Trained and mentored new staff members in customer service techniques and operations.
- Conducted new hire interviews.
- Collaborated with management to develop strategies for improving the guest experience.
- Picked and packaged online orders for shipment from the store.
- Established strong relationships with guests, fostering a welcoming environment.
- Resolved escalated customer complaints promptly, maintaining a positive brand image, and preserving long-term business relationships.
- Conducted regular audits for store inventory.
- Kept accounts in balance, and ran daily reports to verify totals during opening and closing shifts, along with bringing deposits to the bank daily.
- Implemented marketing and promotional initiatives to increase store sales.
Contents Technician, Contents Supervisor and Contents Project Manager
Servpro Of Wright County
Monticello, MN
06.2017 - 02.2023
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
- Developed and initiated projects, managed costs, and monitored performance.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Orchestrated projects within strict timeframes and budget constraints by solving complex problems and working closely with senior leaders.
- Modified and directed project plans to meet organizational needs.
- Oversaw high profile projects by planning, designing, and scheduling phases.
- Fostered relationships with vendors to promote positive working relationships.
- Provided management for internal personnel, contractors and vendors.
- Eliminated discrepancies in progress by reviewing performance, spend and timeline.
- Boosted revenues by coordinating and executing projects and growing inventory diversity.
- Maintained open communication by presenting regular updates on project status to customers.
Contents Technician
Legacy Services Corporation
Elk River, MN
06.2015 - 08.2016
- Promptly documented and reported all defective equipment and hazardous conditions.
- Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
- Suggested and implemented new ideas to improve quality, reduce cost, and support the production work environment.
- Ran projects on job sites to effectively get projects done in a timely manner.
- Conducted an inventory of all items on job sites and in the warehouse.
- In charge of making sure items were cleaned, and documented properly.
- Maintained communication between managers to ensure the workload was done in a timely manner and correctly.
Education
High School Diploma - Blaine, MN
Blaine High School
Blaine, MN06.2018
Skills
- Project deadlines and time management
- Leading projects
- Restoration projects
- Microsoft PowerPoint
- Microsoft Excel
- Inventory documentation
- Lean manufacturing and design
- Timely project completion
- Multi-unit operations management
- Project development
- Workforce scheduling
- Managing multiple projects
- Guest relations
- Promotions implementation and upselling strategies
- Multitasking proficiency
- Teamwork and collaboration
- Customer service
- Deposit preparation and cash handling
- Self-motivation and working alone
- Problem-solving skills
- Fast learner
- Attention to detail
- Reliability and flexibility
- POS system operation
My References
Mikayla Hackbarth - (612) 412-5482 - Former coworker at Servpro
Caitlin Shutrop - (320) 407-3980 - Former coworker at Servpro
Megan Wells - (830) 660-3840 - Owner of Psychic Megan Wells
Justin Branson - (830) 570-4307 - Former coworker at GameStop
Jeremy Rivera - (830) 480-9107 - Former coworker at GameStop
Timeline
Senior Guest Advisor
GameStop
04.2024 - 04.2025
Receptionist
Psychic Megan Wells
06.2023 - Current
Contents Technician, Contents Supervisor and Contents Project Manager
Servpro Of Wright County
06.2017 - 02.2023
Contents Technician
Legacy Services Corporation
06.2015 - 08.2016
High School Diploma - Blaine, MN
Blaine High School