Summary
Overview
Work History
Education
Skills
Software
Timeline
OfficeManager
Kayla Davenport Midgette

Kayla Davenport Midgette

Kannapolis,NC

Summary

As a friendly and engaging team player, I excel at motivating and inspiring colleagues to perform at their best. With extensive experience as a customer service representative, I am deeply committed to ongoing education and being a valuable member of a supportive team. Consistently surpassing individual goals, I am skilled at multitasking and driven to make a positive impact on the world.

Overview

8
8
years of professional experience

Work History

Inside Sales Representative

SUNSTATE EQUIPMENT COMPANY
01.2023 - Current


  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Managed friendly and professional customer interactions.
  • Answered customers' questions regarding products, prices, and availability.
  • Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
  • Set up new accounts, established customer credit and set up payment methods.
  • Used CRM software to maintain detailed contact logs and account records.
  • Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
  • Set and achieved company defined sales goals.
  • Recorded accurate and efficient records in customer database.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.

Customer Care Specialist

WINSTREAM HOLDINGS
02.2018 - 11.2022


  • Remote position
  • Monitored customer care goals and developed improvements.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Sorted documents and maintained organized filing process.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.

Pharmacy Technician

Walgreens
01.2017 - 01.2018
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
  • Counted and labeled prescriptions with correct item and quantity.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Entered and processed patients' prescriptions into internal system.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Education

SOCIAL WORK - undefined

BUFFALO STATE COLLEGE
Buffalo
05.2014

Skills

  • Craft detailed proposals
  • Highly organized
  • Time management
  • Self-Motivated
  • Adaptable
  • Proficient in Microsoft systems
  • Advanced in AS400 software

Software

AS400

Salesforce

Timeline

Inside Sales Representative

SUNSTATE EQUIPMENT COMPANY
01.2023 - Current

Customer Care Specialist

WINSTREAM HOLDINGS
02.2018 - 11.2022

Pharmacy Technician

Walgreens
01.2017 - 01.2018

SOCIAL WORK - undefined

BUFFALO STATE COLLEGE
Kayla Davenport Midgette