As a friendly and engaging team player, I excel at motivating and inspiring colleagues to perform at their best. With extensive experience as a customer service representative, I am deeply committed to ongoing education and being a valuable member of a supportive team. Consistently surpassing individual goals, I am skilled at multitasking and driven to make a positive impact on the world.
Overview
8
8
years of professional experience
Work History
Inside Sales Representative
SUNSTATE EQUIPMENT COMPANY
01.2023 - Current
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Managed friendly and professional customer interactions.
Answered customers' questions regarding products, prices, and availability.
Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Set up new accounts, established customer credit and set up payment methods.
Used CRM software to maintain detailed contact logs and account records.
Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
Set and achieved company defined sales goals.
Recorded accurate and efficient records in customer database.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Customer Care Specialist
WINSTREAM HOLDINGS
02.2018 - 11.2022
Remote position
Monitored customer care goals and developed improvements.
Responded to customer needs through competent customer service and prompt problem-solving.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Created customer profiles by answering questions and providing tailored experiences based on interests and agendas.
Scanned documents and saved in database to keep records of essential organizational information.
Sorted documents and maintained organized filing process.
Completed data entry tasks with accuracy and efficiency.
Organized, sorted, and checked input data against original documents.
Pharmacy Technician
Walgreens
01.2017 - 01.2018
Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Counted and labeled prescriptions with correct item and quantity.
Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Stocked, labeled, and inventoried medication to keep accurate records.
Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Entered and processed patients' prescriptions into internal system.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Education
SOCIAL WORK - undefined
BUFFALO STATE COLLEGE
Buffalo
05.2014
Skills
Craft detailed proposals
Highly organized
Time management
Self-Motivated
Adaptable
Proficient in Microsoft systems
Advanced in AS400 software
Software
AS400
Salesforce
Timeline
Inside Sales Representative
SUNSTATE EQUIPMENT COMPANY
01.2023 - Current
Customer Care Specialist
WINSTREAM HOLDINGS
02.2018 - 11.2022
Pharmacy Technician
Walgreens
01.2017 - 01.2018
SOCIAL WORK - undefined
BUFFALO STATE COLLEGE
Similar Profiles
Robert ZormeierRobert Zormeier
Seinior Dispatcher/Heavy Equipment Hauler at Sunstate Equipment CompanySeinior Dispatcher/Heavy Equipment Hauler at Sunstate Equipment Company