Kayla Davis
Jackson,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service and hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Administrative Assistant/ Secretary
Black's Chapel M.B. Church
Jackson, Mississippi
06.2022 - 10.2023
- Receiving phone messages and forwarding to the Pastor and/or appropriate personnel
- Manage routine office tasks like filing, ordering supplies, maintenance of copiers, and sending faxes
- Book events hosted at Church
- Updated the church's calendar of activities for each month.
Settlement Clerk
Pepsi Bottling Co.
Denver, Colorado
10.2020 - 05.2022
- Provided exceptional customer service while keeping clients apprised of their account status throughout the settlement process.
- Increased efficiency by creating user-friendly templates for commonly used documents in the settlement process such as confirmations or notices of assignment changes/notification letters.
- Monitored incoming wire transfers from clients and other financial institutions, ensuring accurate allocation of funds.
- Handled account payments and provided information regarding outstanding balances.
- Processed vendor and supplier payments on weekly basis.
Front Office Supervisor
AmeriStar Casino Resort Spa
Blackhawk, Colorado
03.2020 - 11.2020
- Oversee the Front Office Operations in the absence of Front Office Manager
- Resolve guest complaints and concerns effectively
- Coach and support associates ensuring they are in compliance with hotel brand standards
- Assist Front Office Manager with the checklist such as reviewing credit limit, room rate market variance, balancing house count, room blocking and other duties as needed.
Customer Service Representative
Saks Customer Service Center
Jackson, Mississippi
06.2013 - 07.2015
- Answer 70+ inbound calls a day
- Address customer service inquiries in a timely manner
- Properly directed inbound calls to the correct destination.
Customer Service Representative
Quest Fitness
Jackson, Mississippi
05.2010 - 02.2013
- Answered and quickly redirected up to 50 calls per day
- Answered and managed incoming and outgoing calls while recording accurate messages
- Wrote sales slips and sales contracts
- Recommended merchandise to customers based on their needs and preferences
- Engaged with customers in a sincere and friendly manner
- Gave Tours of Gym, Set up Sales Appointments
Education
Candidate of Pre-Pharmacy -
College of Pharmacy and Health Sciences, Texas Southern University
Houston, Texas05.2019
Skills
- Customer Service
- Data Entry
- Clerical Support
- Scheduling
- Documentation and Recordkeeping
- Microsoft Office Suite
- Professional Communication
- Documentation And Reporting
Certification
PT-227863, Mississippi Board of Pharmacy
Timeline
Administrative Assistant/ Secretary
Black's Chapel M.B. Church
06.2022 - 10.2023
Settlement Clerk
Pepsi Bottling Co.
10.2020 - 05.2022
Front Office Supervisor
AmeriStar Casino Resort Spa
03.2020 - 11.2020
Customer Service Representative
Saks Customer Service Center
06.2013 - 07.2015
Customer Service Representative
Quest Fitness
05.2010 - 02.2013
Candidate of Pre-Pharmacy -
College of Pharmacy and Health Sciences, Texas Southern University