Kayla Davis
Wilson,NC
Summary
Dedicated and enthusiastic team player with a positive and outgoing personality. Committed to ensuring customer satisfaction and driving company success. Skilled in optimizing processes for efficiency and quilty. A dynamic and articulate individual with a strong focus on building relationships, fostering partnerships, and driving business growth.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
EVERISE
10.2022 - Current
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Customer Support Specialist
Regional Acceptance
03.2019 - 10.2022
- Developed and maintained software applications
- Conducted code reviews and provided feedback to improve code quality
- Developed and executed unit tests and performed system testing to ensure software quality
- Troubleshot and resolved software defects and issues
Health Insurance Representative
Alorica
07.2016 - 03.2019
- Improved customer satisfaction by efficiently handling insurance claims and providing timely resolutions.
- Managed a high volume of insurance claims, ensuring accurate documentation and prompt processing
- Negotiated fair settlements with clients and third parties, maintaining positive client relationships
- Investigated claim details thoroughly to identify potential fraud or misrepresentation, protecting company assets
Education
High School Diploma -
Beddingfield High School
NCSkills
- Customer Service
- Microsoft Office Suite
- Inbound & Outbound Calling
- Complex Problem-Solving
- Teamwork & Collaboration
- Attention To Detail
- Critical Thinking
- Typing Proficiency (40 WPM)
Timeline
Customer Service Representative
EVERISE
10.2022 - Current
Customer Support Specialist
Regional Acceptance
03.2019 - 10.2022
Health Insurance Representative
Alorica
07.2016 - 03.2019
High School Diploma -
Beddingfield High School
Similar Profiles
Kiera LeeKiera Lee
Member Care Management, CSR at EveriseMember Care Management, CSR at Everise
Qyana GurleyQyana Gurley
Remote Customer Service Representative at EveriseRemote Customer Service Representative at Everise
Victor MendezVictor Mendez
Training Manager at EveriseTraining Manager at Everise
Chelsey McConnellChelsey McConnell
Team Leader at EveriseTeam Leader at Everise
Lisa IngramLisa Ingram
Medical Receptionist at Foot and Ankle Institute of the CarolinasMedical Receptionist at Foot and Ankle Institute of the Carolinas