Kayla DeCrescente
Hudson Falls,NY
Summary
Dynamic professional with a proven track record at Walmart, excelling in customer service and attention to detail. Recognized for enhancing customer satisfaction through personalized shopping experiences and efficient order fulfillment. Strong multitasking abilities and effective teamwork led to high satisfaction ratings and successful mentoring of new staff.
Overview
14
14
years of professional experience
Work History
Personal Shopper
Walmart
Queensbury, NY
12.2022 - 09.2026
- Assisted customers in selecting products based on preferences and needs.
- Provided personalized shopping experiences to enhance customer satisfaction.
- Collaborated with store teams to ensure product availability and presentation.
- Navigated inventory systems to locate items quickly for customers.
- Developed strong relationships with repeat customers, fostering trust and reliability.
- Resolved customer inquiries and concerns effectively to promote loyalty.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
Accounts Receivable Specialist
Change Healthcare
Queensbury, NY
06.2018 - 12.2022
- Processed customer invoices and payments, ensuring accuracy and timely updates to accounts.
- Managed account reconciliations, resolving discrepancies in billing and payment records.
- Developed reports on accounts receivable aging, identifying trends to inform strategic decision-making.
- Reduced outstanding accounts receivable balances by diligently following up on overdue payments.
- Ensured the accuracy of customer records in internal systems by updating contact information, payment terms, and other relevant data as needed.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
Self Checkout Host
Walmart
Queensbury, NY
12.2017 - 08.2018
- Operated self-checkout machines, assisting customers with transactions and troubleshooting technical issues.
- Provided customer support to enhance shopping experience and resolve inquiries efficiently.
- Monitored checkout area for cleanliness and organization, ensuring a welcoming environment.
- Trained new employees on self-checkout procedures and best practices for customer service.
Housekeeper
Landmark Motor Inn
South Glens Falls, NY
04.2012 - 01.2018
- Maintained cleanliness and organization of guest rooms and common areas.
- Performed routine inspections to ensure high standards of hygiene and sanitation.
- Assisted with laundry operations, ensuring timely delivery of clean linens.
- Collaborated with team members to optimize housekeeping workflows and efficiency.
Education
High School Diploma -
Glens Falls High School
Glens Falls, NY06.2007
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Heavy lifting
- Time management
- Teamwork and collaboration
- Multitasking Abilities
Timeline
Personal Shopper
Walmart
12.2022 - 09.2026
Accounts Receivable Specialist
Change Healthcare
06.2018 - 12.2022
Self Checkout Host
Walmart
12.2017 - 08.2018
Housekeeper
Landmark Motor Inn
04.2012 - 01.2018
High School Diploma -
Glens Falls High School