KAYLA DEPAOLA
Concord,NC
Summary
I'm a dedicated results-driven professional with a strong foundation in client service, analysis, and relationship management. Known for exceeding expectations, managing competing priorities, and solving problems in fast-paced environments while supporting overall team success.
Overview
10
10
years of professional experience
Work History
Renewal Specialist
Carahsoft (Remote)
Reston, VA
03.2025 - Current
- Managed contract renewals for government and commercial clients, ensuring accuracy and on-time processing.
- Maintained accurate records and up-to-date tracking across notes and Excel sheets, ensuring full visibility into active deals.
- Supported vendor and partner success through tailored solutions, strengthening relationships and contributing to preferred distributor status, with a path to managing four key accounts.
- Recognized for rapid growth and performance, taking on a mentor-style role to support and guide new team members.
Customer Operations
Alpha/Riggins Canvas & Awning
Charlotte, NC
07.2024 - 03.2025
- Handled high volume call inquiries, ensuring customer satisfaction through effective communication.
- Coordinated project timelines, order tracking, and internal documentation to ensure smooth day-to-day operations.
- Oversaw daily bookkeeping activities, including cash and credit transactions, ensuring accuracy and proper recordkeeping.
Customer Service/Analyst
New Market Waste Solutions (Remote)
Charlotte, NC
10.2020 - 04.2024
- Analyzed data and generated reports for the company, ensuring accuracy and timeliness.
- Acted as account manager for high-profile client, maintaining strong relationships and service standards.
- Coordinated scheduling and supported customers with urgent requests and recurring service needs.
- Managed Compology monitoring systems independently to identify cost savings opportunities for customers.
Manager
Tijuana Flats
Concord, NC
08.2016 - 11.2020
- Led and developed team members, building a cohesive, high-performing team while maintaining record-low turnover
- Oversaw operations in a high-volume environment, quickly stepping into leadership and managing responsibilities early in tenure
- Managed budgets, controlled expenses, and consistently met financial targets
Education
Associate of Business Administration -
Central Piedmont Community College
Charlotte, North CarolinaSkills
- Multitasking
- Organized
- Customer service expert
- Strong communication
- Positive and professional
- Leadership
- Quick learner
- Excel
Awards
- Employee of the year, Tijuana Flats, NC/SC
- Employee of the month, Tijuana Flats, NC/SC
Volunteer Experience
- Tijuana Flats Just in Queso Foundation; Building homes & Food drives.
- The Samaritan's Purse; Assisted in disaster relief in Western North Carolina post hurricane Helene and supplies.
Timeline
Renewal Specialist
Carahsoft (Remote)
03.2025 - Current
Customer Operations
Alpha/Riggins Canvas & Awning
07.2024 - 03.2025
Customer Service/Analyst
New Market Waste Solutions (Remote)
10.2020 - 04.2024
Manager
Tijuana Flats
08.2016 - 11.2020
Associate of Business Administration -
Central Piedmont Community College