Kayla Devries

As an Admissions Coordinator at New Mexico Wellness center, I was responsible for guiding patients and their families through the intake and admissions process with empathy, clarity, and discretion. I conducted initial screenings to assess clinical needs, verified insurance benefits, and collaborated closely with clinical and medical teams to determine appropriate levels of care. I served as the first point of contact for individuals in crisis, helping them navigate the often-overwhelming process of entering treatment. I ensured that all documentation was accurate and compliant with HIPAA and state regulations, and I coordinated patient arrivals to ensure a seamless transition into our facility. I also maintained strong working relationships with referral sources, case managers, and hospitals to support continuity of care and help those in need access our services as efficiently as possible

While at El Centro Family health I worked as a Chronic care educator and as a Health worker. I am a certified mental health first aider. During my time at El Centro I would educate patient on nutrition, physical activity, and decease prevention. I worked with clients who have hypertension and diabetes. In this position I worked as a liaison with health care providers to ensure clients received proper care and health management. I have developed a strong proficiency in documenting patient records and notes electronically after their visits. I also work closely with El Centros ISUD and Peer support workers to insure that patients who are experiencing substance use are getting proper care.

As an administrative assistant at the Long Term Recovery Group which assisted fire and flood victims to get help with rebuilding. I would enter new people's information into our computer system. I also would contact the people in our system and help them with their cases and would provide them with information on how to move forward with getting help after the fires. During my time with this job, I learned how to improve my communication and assist people with their needs.