Receptionist/ Operations
Natural Radiance Med Spa
- Improved customer satisfaction, streamlined processes, reduced costs, and revamped/streamlined inventory management
- Developed strategies to improve efficiency, strategically planned to reach goals, analyzed data to identify issues, provided quality assurance, coordinated with teams and individuals, and further improved communication skills
- Answered inquiries, greeted clients during arrival, and maintained the cleanliness of the med spa
- Managed POS, Open/Close Procedures, Data Entry, Schedule & Confirm appointments, Process Payments/Credits
- Sold products/packages/services, and clerical duties including answering phones and entering information into the computer
- Communicated Spa Services and promotional packages with clients
- Managed lead systems and Envision Now/Update my Records/Podium software
- Performed various administrative tasks to assist owners on a daily basis
- Provided every customer with an amazing and personalized experience as well as tailoring to their needs
- Maintained a clean and organized med spa environment