Eliana Pinto
Canyon Country,CA
Summary
Accomplished Operations Team Receptionist at LA Fitness, adept in PC proficiency and exceptional verbal communication. Excelled in enhancing customer relations and streamlining appointment processes at Encino Tarzana Hospital, demonstrating a polished presentation and prioritization skills. Proven track record in leadership and efficiency improvement, with a focus on significant customer service achievements.
Overview
4
4
years of professional experience
Work History
Operations Team Receptionist
LA Fitness
Glendale, CA
09.2024 - Current
- Welcomed visitors warmly and assisted with their inquiries.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Verified visitors' identification cards before allowing access to the building.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Appointment Clerk
Encino Tarzana Hospital
Encino, CA
03.2022 - 04.2023
- Verified patient's demographic information and updated records accordingly.
- Scheduled appointments, managed calendars and ensured accuracy of appointment times.
- Answered incoming calls from patients regarding scheduling or rescheduling appointments.
- Entered patient data into the electronic health record system accurately and timely.
- Ensured HIPAA compliance by keeping all patient information confidential.
- Maintained knowledge of insurance plans accepted by clinic and updated forms accordingly.
- Coordinated referrals between primary care physicians and specialists.
Lead Receptionist
Bow Wow Bungalow
Burbank, CA
02.2021 - 10.2022
- Greeted and welcomed visitors, clients, and customers in a friendly and professional manner.
- Assigned work tasks to subordinate receptionists and monitored their performance.
- Performed data entry tasks into various computer programs accurately and efficiently.
- Developed strong relationships with vendors to ensure timely delivery of goods and services ordered by the company.
Education
Some College (No Degree) - Biology And Business
College of The Canyons
Valencia, CASkills
- PC proficient
- Verbal and written communication
- Customer and client relations
- Positive and professional
- Professional and polished presentation
- Multitasking and prioritization
- Telephone skills
Languages
Spanish
Professional
Timeline
Operations Team Receptionist
LA Fitness
09.2024 - Current
Appointment Clerk
Encino Tarzana Hospital
03.2022 - 04.2023
Lead Receptionist
Bow Wow Bungalow
02.2021 - 10.2022
Some College (No Degree) - Biology And Business
College of The Canyons
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