Kayla Dineson

Renton,WA

Summary

Goal-oriented manager with distinguished experience in Specialty Leasing industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

years of professional experience

Work History

National Accounts Director

Green Education Foundation

10.2010 - Current

Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
Efficiently resolved sales, service and account issues to maximize customer satisfaction.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Improved profit opportunities by cultivating expansion of existing customer base and generating new accounts.
Opened new national account customers across 5 markets.
Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
Identified profitable business leads and built pipeline of prospective customers.

Education

Real Estate Broker - Real Estate

Rockwell Institute

Bellevue

11.2022

Bachelor of Arts - Business Communications

University of California, Santa Cruz

Santa Cruz, CA

06.2011

Skills

Contract Negotiation Expertise
Sales Pipeline Development
Forecasting and Planning
Account Development
Interpersonal Communication Skills
National Account Management
Customer Engagement Strategies
Building Codes and Regulations
Corporate Communications
Prospecting and Cold Calling
Business Growth and Retention
Client Relationship-Building

Customer Needs Assessments
Client Satisfaction
Personnel Management
Promotional Events
Professional Relationships
Contact Management Systems
Bid Preparation
Account Management
Business Development
Excellent Nonverbal Communication Skills
Continuous Improvement
Networking Events

Timeline