Kayla Dixon
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Administrative Assistant
Senior Insurance Consultants
04.2024 - Current
- Coordinate daily office tasks to ensure smooth business operations and assist in managing executive schedules and appointments
- Handled incoming calls and inquiries; answering any customer service-related questions while maintaining professional behavior
- Organized and maintained confidential records, including client files, insurance policies, and regulatory documentation
- Creating flyers, posters, and retractable banners for company events; using knowledge of Canva and PicsArt
Non-Certified Paraprofessional
Seth G. Haley Elementary School
01.2023 - 06.2024
- Working in an age 3-4 pre-kindergarten, integrated classroom
- Work with children to assist in the development of prosocial communication and interaction
- Support teacher in monitoring disruptive behavior, as well as emotional occurrences
- Redirecting behaviors and actions in the classroom professionally and properly
- Attend to students' physical, personal, academic, and emotional needs
- Assisting with language translation using basic ASL, communication, and visual boards
Customer Service Representative
Julia's Bakery
07.2018 - 12.2022
- Resolved customer concerns and inquiries, ensuring a positive shopping experience and addressing any issues related to orders, product availability, or special requests
- Coordinated deliveries to various locations for events such as weddings, birthday parties, office events, and more
- Handled phone orders and online inquiries, coordinating with the kitchen and delivery teams to ensure timely and accurate order fulfillment
- Maintained a professional persona on the clock
- Trained new staff on customer service procedures, cash register operations, and the importance of maintaining a welcoming and friendly atmosphere
Athletic Department Student-Assistant
Merrimack Athletic Department
08.2021 - 05.2022
- Started as a student intern for a degree requirement in the 2021 Spring Semester
- Acquired the role of creating and posting social media posts for @/merrimackwarriors
- Promoted to a part-time game day operations employee for the 2021-2022 school year
- Engaged in editing and confirming varsity sports team rosters
- Noticed by the assistant athletic director for my responsibility, time management, and dependability within the department
- Participated in the role of PA Operator for Merrimack College Men's and Women's Hockey
Game-Day Operations Staff Member
The Kraft Group
11.2021 - 02.2022
- Recognized by the employer for previous roles within athletics
- Coordinated and participated in security checks for spectators
- Assisted in spectator control within the venue
- Maintained a professional persona on the clock
- Was consistently recognized by managers for maintaining company policies within the venue
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH12.2023
Transferred - Business Administration
Merrimack College
North Andover, MA05.2022
High School Diploma -
Amity Regional High School
Woodbridge, CT06.2019
Skills
- Problem-solving
- Critical thinking
- Time flexibility
- Marketing strategies
- Social media advertising
- Promotion skills
- Photo graphic design
- Adobe Creative Cloud
- Communication
- Office Administration
- Customer Relations
Timeline
Administrative Assistant
Senior Insurance Consultants
04.2024 - Current
Non-Certified Paraprofessional
Seth G. Haley Elementary School
01.2023 - 06.2024
Game-Day Operations Staff Member
The Kraft Group
11.2021 - 02.2022
Athletic Department Student-Assistant
Merrimack Athletic Department
08.2021 - 05.2022
Customer Service Representative
Julia's Bakery
07.2018 - 12.2022
Transferred - Business Administration
Merrimack College
High School Diploma -
Amity Regional High School
Bachelor of Science - Business Administration
Southern New Hampshire University
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