Kayla Drake
TEMPLE,TX
Summary
Dependable, bright enthusiastic hardworking and eager to learn advanced medical support specialist with hands-on experience coordinating appointments, referrals, follow-up visits, and patient communications in fast-paced healthcare settings. Supports providers and care teams by maintaining accurate records, managing administrative tasks, and delivering respectful service that improves patient flow and satisfaction.
Overview
14
14
years of professional experience
Work History
Advance Medical Support Assistant
Central Texas VA
Temple, Texas
10.2023 - Current
- Manage patient appointments using appropriate electronic health records and scheduling systems.
- Answer patient calls, and route messages appropriately.
- Coordinate and assist with referrals, consults, and schedule follow-up visits.
- Assisted in Community Care.
- Support veterans and families with courteous, caring & friendly service.
- Perform administrative tasks such as filing, faxing, photocopying and scanning documents as well as assisting providers with tasks at hand.
- Ensure compliance with HIPAA regulations related to the protection of confidential patient information.
- Provided appropriate forms to Veterans as necessary.
Patient Service Specialist 2
Baylor Scott & White CDM
Temple, TX
09.2019 - 09.2023
- Scheduled appointments and coordinated follow-up visits.
- Answered incoming calls and provided prompt feedback.
- Collected copayments and explained billing information to patients clearly.
- Maintained accurate medical records and protected confidential patient information.
- Supported patient flow by coordinating referrals, authorizations, and encounter paperwork.
- Resolved patient concerns and delivered amicable customer service to each Veteran and family member.
- Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
- Prepared letters, or medical records using word processing, spreadsheet, or other software applications necessary.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
Lead Teacher
Peanut Gallery
Temple, TX
05.2012 - 05.2015
- Promoted parent and teacher partnerships and communication to support students educational goals.
- Organized and led activities to promote physical, mental and social development.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Helped provide a safe, fun and stimulating educational environment for students.
- Created and followed curriculum suitable for children’s age as well as provided challenging activities to encourage children to step outside of their comfort zone.
- Promoted positive, fun and exciting learning experiences for children of all ages.
- Maintained a clean, safe and fun learning space for children.
Preschool Lead Teacher
A Plus Learning Academy
Temple, TX
05.2015 - 09.2019
- Set and communicated ground rules for classroom, based on respect and personal responsibility.
- Observed children and recorded activities, maintained daily records and created a safe, happy and encouraging learning environment during activities, meals and rest time.
- Developed and implemented age-appropriate activities to promote physical, mental, social and emotional growth of each child.
- Participated in parent and teacher conferences as necessary to discuss student progress.
- Built and strengthened positive relationships with students, parents, and teaching staff to ensure happy and healthy learning experiences for each child.
Education
Certification: Childhood Development -
Temple College
Temple, TX01-2014
High School Diploma -
Holland High School
Holland, TX01-2009
Skills
- Microsoft Office
- Dedicated team player
- Quality Assurance
- Adaptable
- HIPAA compliance
- Appointment coordination
- Medical records
- Care team communication
- Front office administration
- Attention to detail
- Customer service
- Professionalism and ethics
- Patient care coordination
References
- Lydia Washington: 210-854-7609, former co worker of 2 years
- Monica Graham-James (Alexander): 254-458-5968, former co-worker of 2 years
- Marcia Wilkinson: 254-702-0248- current co worker
Timeline
Advance Medical Support Assistant
Central Texas VA
10.2023 - Current
Patient Service Specialist 2
Baylor Scott & White CDM
09.2019 - 09.2023
Preschool Lead Teacher
A Plus Learning Academy
05.2015 - 09.2019
Lead Teacher
Peanut Gallery
05.2012 - 05.2015
Certification: Childhood Development -
Temple College
High School Diploma -
Holland High School