Kayla Dufrane
Summary
A results-driven and highly skilled Independent Insurance Adjuster with over 10 years experience in claims assessment, policy coverage analysis and negotiation. Adept in conducting thorough investigations, and negotiating settlements with contractors, and public adjusters. Demonstrate a keen ability to both support claim resolution and safeguard company interests. Dedicated to providing excellent service while adhering to industry standards and best practices.
Overview
10
10
years of professional experience
Work History
Total loss/complex adjuster
Eberl Claim Services
02.2023 - 11.2024
Auto Initial Loss Manager
Eberl Claim Services
09.2021 - 11.2022
Auto total loss Manager
Eberl Claims Services
10.2020 - 08.2021
Field property CAT adjuster
Eberl Claims Services
08.2020 - 09.2020
- Company Overview: Concordville PA
- Inspected hurricane damaged homes
- Created estimates using Xactimate
- Demonstrated strong time management and organizational skills, keeping up with daily tasks and high claim counts
- Concordville PA
Property desk adjuster/Tower Hill
Acorn Claims
02.2019 - 08.2020
- Company Overview: Remote
- Reviewed adjuster and builder estimates for accuracy
- Explained loss coverage, assisted policyholders with itemizing damages and coordinated alternative living arrangements
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions
- Investigated properties, classified damages and created estimates outlining repair costs
- Drafted settlement of loss to summarize damages, payments and underlying policy coverage
- Remote
Total loss adjuster
Eberl claims Services
09.2018 - 02.2019
Property desk adjuster/Tower Hill
470 Claim Management
09.2017 - 08.2018
- Company Overview: Waco
- Reviewed policies to determine appropriate levels of coverage
- Reviewed estimate/damage photos for accuracy
- Explained loss coverage, assisted policy holders with itemizing damages, contents
- Created estimates when needed using Xactimate
- Drafted statement of loss to summarize damage, payments and underlying policy coverage
- Waco
Total loss/complex adjuster
Eberl Claim Services
07.2016 - 09.2017
Auto Liability adjuster
Eberl Claim Services
04.2016 - 06.2016
Auto Liability adjuster
Eberl Claim Services
08.2015 - 03.2016
Auto Liability adjuster
Eberl Claim Services
01.2015 - 05.2015
Education
High School diploma -
Onate Highschool
Las Cruces, NM01.1991
Skills
- Customer service
- Investigations
- Settlement Negotiation
- Liability Assessment
- Conflict resolution
- Claims Management
- Policy interpretation
- Insurance regulations
- Xactimate
- Damage assessment
- Property valuation
Timeline
Total loss/complex adjuster
Eberl Claim Services
02.2023 - 11.2024
Auto Initial Loss Manager
Eberl Claim Services
09.2021 - 11.2022
Auto total loss Manager
Eberl Claims Services
10.2020 - 08.2021
Field property CAT adjuster
Eberl Claims Services
08.2020 - 09.2020
Property desk adjuster/Tower Hill
Acorn Claims
02.2019 - 08.2020
Total loss adjuster
Eberl claims Services
09.2018 - 02.2019
Property desk adjuster/Tower Hill
470 Claim Management
09.2017 - 08.2018
Total loss/complex adjuster
Eberl Claim Services
07.2016 - 09.2017
Auto Liability adjuster
Eberl Claim Services
04.2016 - 06.2016
Auto Liability adjuster
Eberl Claim Services
08.2015 - 03.2016
Auto Liability adjuster
Eberl Claim Services
01.2015 - 05.2015
High School diploma -
Onate Highschool
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