Kayla Dunbar
Canton,GA
Summary
Detail-oriented and compassionate administrative professional with 7 years of experience supporting medical admissions and patient intake processes. Skilled in managing sensitive medical records, coordinating appointments, and providing exceptional front-desk service in fast-paced healthcare environments. Exceptional in team collaboration and adaptability to any changing needs that drive consistent achievement for organizational goals. Known for reliability and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Administrative Assistant
Thomas Hospital Infirmary Health
Fairhope, AL
06.2025 - Current
- Retrieved and analyzed patient medical records to ensure accurate documentation and efficient patient intake processes.
- Checked in patients, verified information, and maintained accurate electronic health records within EPIC Hyperspace.
- Communicating with outside medical facilities through Nuance PowerShare acquiring patient imaging
- Analyzing imaging through PACS to set up patients upcoming appointments or follow-ups with Radiologist
- Maintained confidentiality of patient information and adhered to HIPAA regulations in all patient interactions and documentation.
Administrative Assistant
Bayside Regenerative Medicine
Fairhope, AL
07.2021 - 06.2025
- Scheduled patient follow-up appointments in person and over the phone
- Coordinated imaging appointments (mammograms, ultrasounds, CT scans) with hospitals
- Provided imaging order forms and diagnosis codes to hospitals on behalf of patients
- Prepared X-ray orders and submitted electronic lab orders accurately
- Uploaded patient documents and records into Tebra EMR system
- Created SOAP notes and interpreted patient phone messages for physicians
- Collected and recorded patient payments, including payment method and purpose, in EMR
- Completed medical records request forms to obtain prior medical history and imaging
Client Care Coordinator
Home Instead Senior Care
Mobile, AL
06.2019 - 06.2021
- Coordinated client care plans with families and caregivers to ensure personalized support.
- Managed scheduling and assignments for caregivers, optimizing client coverage and satisfaction.
- Developed and implemented training programs for new staff members to enhance service quality.
- Monitored client satisfaction levels through regular follow-ups and feedback collection.
Education
Bachelor of Science - Healthcare Management
University of South Alabama
Mobile, AL05-2021
Skills
- Patient Scheduling
- Electronic Medical Records
- Multitasking
- Data entry
- Communication Skills
- Medical Documentation
- Medical Terminology
- Insurance Verification
- Diagnostic Imaging
- HIPAA Compliance
- Front Desk Operations
- Organization
Timeline
Administrative Assistant
Thomas Hospital Infirmary Health
06.2025 - Current
Administrative Assistant
Bayside Regenerative Medicine
07.2021 - 06.2025
Client Care Coordinator
Home Instead Senior Care
06.2019 - 06.2021
Bachelor of Science - Healthcare Management
University of South Alabama