Kayla Duncan
Essex,IA
Summary
Experienced customer service representative with strong problem resolution, active listening, and communication skills. Skilled in data entry, scheduling, and accurate record keeping to support smooth operations and positive customer outcomes.
Dependable customer service professional with extensive experience in call handling, appointment scheduling, and order processing. Known for accurate data entry, payment processing, and clear communication with customers and technicians. Focused on keeping daily operations organized and efficient.
Adaptable customer service professional with a background in phone and email support, documentation, and account maintenance. Strong in active listening, complaint resolution, and follow-up. Ready to support accurate service delivery and a smooth customer experience.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
EZ Way Inc.
Clarinda, IA
08.2025 - 09.2026
- Resolved customer inquiries through phone and email, and delivered accurate support and timely follow-up.
- Processed orders, returns, and account updates while maintaining data accuracy across internal systems.
- Documented customer interactions and service requests to support efficient case tracking and resolution.
- Maintained organized records for customer accounts, ensuring information remained current and accessible.
- Assisted customers with product selection, order status, and service information using professional guidance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
DIRECTV
Red Oak, IA
04.2011 - 07.2025
Created work orders for customers and Technicians
Took payments from customer
Routed Technicians to their jobs
Education
High School Diploma -
Clarinda High School
Clarinda05-2006
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Complaint resolution
- Payment processing
- Professional telephone demeanor
- Call center operations
- Microsoft outlook
- Scheduling
- Follow-up skills
- Call management
- Paperwork processing
- Appointment scheduling
- Order processing
- Documentation
Timeline
Customer Service Representative
EZ Way Inc.
08.2025 - 09.2026
Customer Service Representative
DIRECTV
04.2011 - 07.2025
High School Diploma -
Clarinda High School