Kayla Dykstra
Sheldon ,IA
Summary
Dynamic and reliable professional with a proven track record at Rolling Hills Country Club, adept at managing high customer volumes and ensuring swimmer safety. Excels in multitasking and clear communication, significantly enhancing team efficiency and customer satisfaction. Demonstrates strong cash handling and first aid skills, alongside an outgoing personality that contributes to positive customer experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Rolling Hills Country Club
05.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Lifeguard
Holiday Inn Express and Suites
11.2017 - 12.2023
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Desk Receptionist
Courtyard Tanning and Fitness
05.2020 - 08.2020
- Resolved customer problems and complaints.
- Skillfully navigated multiple software programs while completing data entry tasks, improving time management abilities.
- Contributed to team efforts by completing additional projects as needed, ensuring office functionality.
- Consistently maintained a professional and welcoming environment, fostering positive first impressions for visitors.
Education
Northwest Iowa Community College
Sheldon, IANorthwestern College
Orange City, IASheldon Community High School
Sheldon, IA05.2021
Skills
- Strong multitasking
- Customer service
- Highly reliable and responsible
- Team player attitude, works great with other coworkers
- Clear and effective communication
- Outgoing personality
Languages
Spanish
Limited Working
Certification
- CPR/AED for the Professional Rescuer - American Red Cross.
Timeline
Bartender
Rolling Hills Country Club
05.2023 - Current
Desk Receptionist
Courtyard Tanning and Fitness
05.2020 - 08.2020
Lifeguard
Holiday Inn Express and Suites
11.2017 - 12.2023
- CPR/AED for the Professional Rescuer - American Red Cross.
Northwest Iowa Community College
Northwestern College
Sheldon Community High School
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