Kayla Edwards
Wingstop
Philadelphia,PA
7
years of professional experience
Results-driven manager's assistant with a strong background in coordinating operations and enhancing workflow efficiency. Skilled in communication, inventory management, and staff training, with a commitment to delivering exceptional customer service and fostering a collaborative team environment.
Work History
Manager's Assistant
6 Years 2 Months- Managed scheduling and inventory control to optimize resource allocation and reduce waste.
- Streamlined communication between departments to ensure alignment on objectives and improve operational effectiveness.
- Coordinated daily operations to enhance workflow efficiency and support management decisions.
- Assisted in training new staff, fostering a collaborative team environment focused on customer service excellence.
Front Desk Coordinator
7 Months- Managed patient check-ins and check-outs, ensuring a smooth registration process.
- Scheduled appointments and maintained accurate calendars for healthcare providers.
- Coordinated communication between departments, facilitating timely responses to patient inquiries.
- Assisted in processing insurance claims and verifying patient eligibility efficiently.
Outpatient Service Specialist
9 Months- Communicated effectively with healthcare providers to ensure seamless patient care.
- Collaborated with team members to streamline patient flow and reduce wait times.
- Assisted patients with appointment scheduling and registration processes.
- Managed electronic health records for accuracy and confidentiality compliance.
Customer Service Lead
5 Months- Led team to provide exceptional customer service experiences while maintaining brand standards.
- Trained new staff on operational procedures and customer engagement strategies to enhance team performance.
- Resolved customer inquiries efficiently, fostering positive relationships and promoting brand loyalty.
- Monitored customer feedback, identifying trends and recommending actionable solutions to improve service quality.
Daycare Teacher
2 Years 6 Months- Implemented classroom management strategies to create a positive learning environment.
- Developed engaging lesson plans to promote children's cognitive and social development.
- Organized age-appropriate activities that encouraged creativity and physical activity.
- Collaborated with parents to discuss child progress and address developmental concerns.
Retail Store Clerk
1 Year- Assisted customers in selecting uniforms and provided product knowledge expertise.
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained organized merchandise displays to enhance shopping experience.
- Handled inventory management, including stock replenishment and order tracking.
Education
High School Diploma
- Honor Roll [2021]
- Completed AP course in [English and Statistics]
- 3.9 GPA
High School Diploma
Skills
Staff training and development
Money handling
Staff supervision
Customer relations
Scheduling management
Inventory management
Conflict resolution
Timeline
Front Desk Coordinator
Nazareth Hospital
01.2025 - 08.2025Read More
Outpatient Service Specialist
St. Christophers Hospital for Children
06.2023 - 03.2024Read More
Customer Service Lead
Victoria's Secret & PINK
02.2022 - 07.2022Read More
Manager's Assistant
Wingstop
06.2020 - 08.2026Read More
Retail Store Clerk
Cramers Uniform
06.2019 - 06.2020Read More
Daycare Teacher
Shining Star Learning Center
03.2019 - 09.2021Read More
First Philadelphia Prepatory Charter School
High School Diploma
Read More
Community College of Philadelphia
High School Diploma
Read More