Kayla E. Ferrell
Brooklyn,Mississippi
Summary
Results-driven professional with extensive experience in management and customer service, consistently enhancing customer satisfaction, optimizing operations, and fostering team growth. Strong leadership skills with a proven ability to streamline processes, improve performance, and maintain high-quality service standards. Skilled in multitasking and problem-solving, with a track record of successfully managing banquet services and large-scale functions. A personable and highly motivated individual with exceptional communication and organizational abilities.
Overview
11
11
years of professional experience
Work History
Manager/Server
Salute Italian Restaurant
Gulfport, MS
08.2020 - Current
- Oversee daily operations, including opening/closing procedures, and cash control
- Implement best practices for customer service, ensuring positive dining experiences
- Assist in menu restructuring and communicate effectively with FOH and BOH staff
- Conduct interviews, mentor new hires, and ensure adherence to sanitation and safety policies
- Maintain availability on weekends and holidays, ensuring no understaffed shifts
- Serve lunch and dinner to 50-100 customers per shift, providing customized recommendations
- Resolve conflicts swiftly, ensuring 100% customer satisfaction
- Enforce cleanliness and social distancing policies during COVID-19 outbreak
Preschool Teacher
Happy Memories Learning Center
Brooklyn, MS
01.2018 - 07.2020
- Taught and cared for children aged 6 weeks to 6 years, preparing lesson plans and activities
- Managed food preparation, feeding, and inventory maintenance
- Communicated with parents regarding their children’s needs and progress
Daycare Worker
Crayon College
Hattiesburg, MS
06.2017 - 01.2018
- Transported and cared for up to 20 children
- Maintained cleanliness and prepared engaging activities and meals
- Communicated with parents and handled front desk responsibilities
Sales Associate
Motherhood Maternity
Hattiesburg, MS
02.2017 - 09.2017
- Maintained inventory and curated seasonal displays
- Provided high-quality customer service and handled transactions accurately
- Stayed informed about latest sales, offerings, and loyalty programs
Waitress
Tabella
Hattiesburg, MS
06.2016 - 02.2017
- Ensured customer satisfaction and handled payments
- Assisted with reservations and to-go orders and maintained cleanliness
Server
Alamo Bar and Grill
Ellisville, MS
01.2015 - 06.2016
- Escorted customers, took orders, and served food and beverages
- Assisted managers and trained new employees
Cashier
Michael's
Hattiesburg, MS
08.2014 - 12.2014
- Assisted customers, handled transactions, and maintained store cleanliness
Education
William Carey University
Hattiesburg, MS01.2017
Associates Degree - General Studies
Jones County Junior College
Ellisville, MS05.2016
High School Diploma -
Forrest County Agricultural High School
Brooklyn, MS05.2014
Skills
- Proven leadership skills
- Adaptability and flexibility
- Critical thinking abilities
- Organizational skills
- Customer service excellence
- Staff training and mentorship
- Conflict resolution
- Inventory management
- Childcare and early education
- CPR certified
References
References available upon request.
Timeline
Manager/Server
Salute Italian Restaurant
08.2020 - Current
Preschool Teacher
Happy Memories Learning Center
01.2018 - 07.2020
Daycare Worker
Crayon College
06.2017 - 01.2018
Sales Associate
Motherhood Maternity
02.2017 - 09.2017
Waitress
Tabella
06.2016 - 02.2017
Server
Alamo Bar and Grill
01.2015 - 06.2016
Cashier
Michael's
08.2014 - 12.2014
William Carey University
Associates Degree - General Studies
Jones County Junior College
High School Diploma -
Forrest County Agricultural High School