Kayla Eilers
Savona
Summary
Detail-oriented account clerk with a proven track record in financial recordkeeping and debt collection. Committed to enhancing service delivery through effective teamwork and administrative skills.
Overview
7
7
years of professional experience
Work History
Account Clerk/Typist
Steuben County Department of Social Services
Bath, NY
09.2023 - 02.2026
- Processed and verified client applications for social services assistance.
- Maintained accurate records in agency database systems.
- Assisted in preparing financial reports for department audits.
- Tracked and organized departmental correspondence and documentation.
- Collaborated with team members to improve data entry accuracy.
- Responded to inquiries from clients regarding service eligibility and processes.
- Provided training support to new clerical staff on office procedures.
- Reduced errors in financial records through meticulous data entry, proofreading, and verification of account information.
Youth Counselor
Pathways Inc
Corning, NY
11.2021 - 07.2023
- Facilitated group counseling sessions to promote emotional growth and social skills development.
- Developed individualized treatment plans based on client needs and progress assessments.
- Implemented crisis intervention strategies to ensure safety and well-being of youth clients.
- Collaborated with multidisciplinary teams to enhance service delivery and program effectiveness.
- Assisted youth in developing problem-solving and communication skills to support stress management.
- Trained new staff on best practices in youth counseling and program protocols.
Collections Agent
Navient
Horseheads, NY
10.2018 - 05.2023
- Facilitated resolution of outstanding accounts through effective communication and negotiation strategies.
- Managed high-volume collections efforts using CRM systems to track account status and interactions.
- Developed training materials to enhance knowledge of collection policies and best practices among team members.
- Streamlined collection processes, improving efficiency and reducing delinquency rates across assigned portfolios.
- Implemented customer feedback mechanisms, enhancing service delivery and promoting positive client relationships.
- Maintained high volume of calls and met demands of busy and productive group.
- Processed payments and applied to customer balances.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Education
High School Diploma -
The High School Learning Center
Corning, NYSkills
- Organizational growth
- Teamwork orientation
- Accounts receivable
- Bank statement reconciliation
- Confidentiality handling
- Accounts payable
- Financial recordkeeping
- Debt collection
- Purchase order management
- Administrative skills
- Expertise in Microsoft Office Programs
Timeline
Account Clerk/Typist
Steuben County Department of Social Services
09.2023 - 02.2026
Youth Counselor
Pathways Inc
11.2021 - 07.2023
Collections Agent
Navient
10.2018 - 05.2023
High School Diploma -
The High School Learning Center