Kayla Embers
North Richland Hills
Summary
Hardworking and punctual customer service works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.
Adept at stocking and arranging merchandise in high-volume grocery establishments. Positive and outgoing team professional with team-player mentality.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Knowledgeable with comprehensive experience in inventory management and order fulfillment. Proven track record of maintaining accurate stock levels and ensuring timely dispatch of goods. Demonstrated ability to work efficiently in fast-paced environments and exhibit strong organizational skills.
Overview
2024
2024
years of professional experience
Work History
Call Center Representative
Allied Universal Security Services
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Responded proactively and positively to rapid change.
Project Management Intern
Honeywell
- Maintained well-organized documentation for easy access and reference during projects'' life cycles.
- Gathered detailed requirements from clients to better understand their needs and expectations for each project.
- Contributed to continuous improvement initiatives by identifying areas for process enhancement and recommending solutions accordingly.
- Used Software and Software to create and maintain comprehensive project documentation.
- Worked with senior project managers to assist with day-to-day functions.
- Prepared and filed documents and collected data to track performance and efficiency.
- Assisted project managers by tracking, organizing and analyzing project financial information.
- Gained exposure to various phases of the project management process while working closely with experienced professionals in the field.
- Developed comprehensive project plans to guide team efforts and keep project objectives clear and achievable.
- Supported project lead in risk management activities, identifying potential issues before they impacted project timelines.
Customer Support Specialist
Walmart
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
- Reduced call handle time, allowing for more customer inquiries to be resolved each day.
- Developed and implemented preventive maintenance procedures.
- Configured hardware, devices, and software to set up work stations for employees.
Data Analyst
Beacon Hill Staffing
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Improved data visualization techniques, making insights more accessible to non-technical stakeholders.
- Developed and maintained data pipelines for seamless flow of information, ensuring timely availability for decision-making.
- Contributed to development of predictive models, aiding in forecasting of market trends.
- Developed complex dashboard and reporting tools to track business performance metrics.
- Deployed predictive analytics models to forecast future trends.
- Developed and maintained data warehouses and data marts to support business operations.
Customer Service Representative
Teleperformance
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Gained comprehensive understanding of products to advise on customer-specific needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Picking Packer
Amazon
- Organized and maintained storage areas, including shelves, bins, racks, and pallets.
- Packed orders for shipment in accordance with customer requirements.
- Checked for accuracy of order fulfillment prior to packaging.
- Labeled containers with identifying information such as lot numbers or destinations.
Online Grocery Associate
Walmart
02.2023 - 10.2023
- Assisted customers with online grocery orders, answering questions and providing helpful information.
- Provided customer support for technical issues related to the online ordering process.
- Troubleshot any problems or errors that occurred during checkout.
- Researched products and pricing to ensure accuracy of orders.
- Processed payments for orders using various payment methods.
- Maintained accurate records of all orders placed through the website.
- Managed inventory levels to ensure availability of products for customers.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Canceled orders based on customer requests or inventory or delivery problems.
- Assisted teammates with daily tasks during peak periods.
- Satisfied customers with quick, accurate service under tight deadlines.
- Secured and stored items until customer pickup.
Customer Service Cashier
Wendy's
06.2022 - 10.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Adhered to social distancing protocols and wore mask or face shield.
- Offered customers carry-out service at completion of transaction.
- Checked personal identifications during alcohol and tobacco sales.
- Remained aware of surroundings and secured cash to minimize loss potential.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Maintained work area and kept cash drawer organized.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Processed customer payments quickly and returned exact change and receipts.
- Greeted customers promptly and responded to questions.
- Answered phone calls to assist customers with questions and orders.
- Collected credit card and cash payments to complete transactions for customer orders.
Education
High School Diploma -
Richland Highschool
North Richland Hills, TX06-2020
Skills
- Storage Organization
- Shipping and packaging
- Picking and processing
- Product identification
- Warehouse Safety
- Sorting and Categorizing
- Loading and unloading
- Barcode scanning
- Order Picking
- Customer Service
- Retail Merchandising
- Order Fulfillment
- Quality Control
- Cash Register Operations
- Written Communication
- Heavy Lifting
- Continuous Improvement
- Self Motivation
- Critical Thinking
- Safety processes and procedures
- Organizational Skills
- Problem-solving abilities
- Adaptive team player
- Performance Improvement
- Interpersonal Communication
- Stocking
- Task Prioritization
- Goal Setting and Prioritization
- Team building
- Effective Communication
- Professionalism
- Staff Training
- Goal Setting
- Product Transport
- Analytical Thinking
- Order picking and processing
- Friendly, positive attitude
- Customer service
- Flexible and adaptable
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Decision-making
- Problem resolution
Timeline
Online Grocery Associate
Walmart
02.2023 - 10.2023
Customer Service Cashier
Wendy's
06.2022 - 10.2022
High School Diploma -
Richland Highschool
Call Center Representative
Allied Universal Security Services
Project Management Intern
Honeywell
Customer Support Specialist
Walmart
Data Analyst
Beacon Hill Staffing
Customer Service Representative
Teleperformance
Picking Packer
Amazon
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