Kayla Ernest

Quality Lead

• Coached associates on quality issues leading to 72% drop in stow quality errors and 273 DPMO with previous weeks ending at 300 or higher.
• Worked one-on-one with as many as 75 associates daily as Quality Coach leading up to 42% drop in Nike Multiple Events made by stowers.

Learning Ambassador

• Successfully trained 9 area managers and 2 senior HR members in stow and effectively trained 2 area managers in problem solve.
• Retrained 5 associates due to poor work performance resulting in 25% increase in stow rates and 30% decrease in errors.
• Supported management team to facilitate task completion and meet performance goals.

Stow

• Consistently ranked amongst top stowers in department with a 302 average stow rate while receiving 4 doc positives for quality and 6 for productivity.

ISS

• Investigated amazon products to ensure items being sold on Amazon.com are the same items being shipped to customers.
• Expertly rectified any outstanding issues with any damaged, mislabeled, or incorrect items.
• Able to swiftly work through ticket queues and effectively communicate with shift leads

Damageland

• Followed proper cleaning and disposal guidelines for hazardous and damaged items or materials.

Pick

• Consistently ranked amongst top pickers with a 327 average pick rate while receiving 13 doc positives for quality.
• Regularly pick 4k units during shift while maintaining great quality with little to no PEIs or False Pick Shorts.

• Enhanced team productivity by implementing efficient shift scheduling and task delegation.
• Monitored front and back of store/restaurant for operational efficiency while multi-tasking and focusing on multiple projects at one time and distributing work amongst employees productively.
• Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
• Checked register for cash and charge totals at beginning and end of shift and responsible for keeping count of money in safe.
• Inspected store/restaurant for cleanliness and workflow efficiency.
• Lead my team during shift to create productive and positive work environment.
• Promoted to Shift Supervisor after 7 months of working for company for being team player and being knowledgeable of different aspects of the job.