Kayla Ewing
Virginia Beach,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Intake Lead
Advancing Communities Everywhere
Newport News, VA
01.2024 - Current
- Solved conflicts and served as primary contact for patients
- Coordinated appointments, updated records, assisted with authorizations
- Ensured HIPAA compliance and coordinated transportation
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Recognized by management for providing exceptional customer service.
Branch Manager
Express Employment Professionals
Chesapeake, VA
12.2021 - 01.2024
- Established trusting client relationships
- Conducted job development, interviews, and payroll for 50+ employees
- Managed daily operations of staffing agency, ensuring efficient workflow and service delivery.
- Oversaw compliance with labor laws and regulations to minimize risk for the agency.
- Utilized applicant tracking systems to streamline hiring processes and candidate management.
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
Assistant General Manager
Sandpiper Hospitality
Chesapeake, VA
04.2021 - 12.2021
- Managed operations, staff orientation, customer negotiations
- Implemented strategies to enhance guest satisfaction and service quality.
- Collaborated with department heads to streamline operational processes.
Hotel Manager
Choice Hotels
Newport News, VA
06.2020 - 04.2021
- Budget oversight, staff mentoring, and operational leadership
- Managed daily hotel operations to ensure guest satisfaction and service excellence.
- Implemented cost control measures to optimize resource allocation and minimize waste.
- Conducted regular inspections of the property's interior and exterior areas to identify any maintenance issues requiring immediate attention.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
Front Desk Agent
Residence Inn By Marriott
Chesapeake, VA
08.2018 - 06.2020
- Guest support, reservations, daily audits, front desk lead
- Assisted guests with inquiries and provided information about local attractions.
- Handled guest complaints efficiently to maintain high satisfaction levels.
- Coordinated housekeeping services to ensure timely room readiness for arrivals.
- Processed payments and maintained accurate records of transactions daily.
Operations Specialist
American Airlines
Norfolk, VA
06.2015 - 12.2018
- Policy enforcement, root cause analysis, incident management
- Implemented compliance measures to adhere to safety regulations and standards.
- Managed communication between departments to support seamless operations.
- Assisted in troubleshooting issues related to equipment and systems usage.
- Provided training and guidance to staff on operational procedures, policies, and regulations.
- Implemented new processes to streamline daily tasks, resulting in increased efficiency.
Customer Service Rep
Walt Disney World
Lake Buena Vista, FL
01.2011 - 01.2013
- Food service, allergy accommodations, customer interaction
- Assisted guests with inquiries regarding park attractions and services.
- Resolved customer complaints through effective communication and problem-solving skills.
- Provided information on park policies, hours, and ticket options to visitors.
- Managed point-of-sale systems for ticketing and merchandise transactions accurately.
- Maintained cleanliness and organization in guest service areas for optimal presentation.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Franklin High School
Skills
- Patient management
- HIPAA compliance
- Conflict resolution
- Customer relationship management
- Staff training
- Labor law compliance
- Budget oversight
- Problem solving
- Time management
- Team leadership
- Interpersonal communication
- Friendly, positive attitude
- Good Telephone Etiquette
- Social perceptiveness
Certification
Driver's License
Timeline
Patient Intake Lead
Advancing Communities Everywhere
01.2024 - Current
Branch Manager
Express Employment Professionals
12.2021 - 01.2024
Assistant General Manager
Sandpiper Hospitality
04.2021 - 12.2021
Hotel Manager
Choice Hotels
06.2020 - 04.2021
Front Desk Agent
Residence Inn By Marriott
08.2018 - 06.2020
Operations Specialist
American Airlines
06.2015 - 12.2018
Customer Service Rep
Walt Disney World
01.2011 - 01.2013
High School Diploma -
Franklin High School