KAYLA FARFAN
Elko,NV
Summary
Dedicated NCMA with a strong background in managing patient interactions and office operations. Known for effective communication and meticulous attention to detail, enhancing patient care and clinic efficiency through collaborative efforts.
Overview
12
12
years of professional experience
Work History
NCMA/VACCINE COORDINATOR
NEVADA HEALTH CENTERS
ELKO, NV
02.2024 - Current
- Assisted healthcare providers with patient examinations and procedures.
- Administered medications and performed basic laboratory tests as directed as well as drawing labs.
- Educated patients on treatment plans and provided post-visit instructions.
- Prepared examination rooms, ensuring cleanliness and readiness for patients.
- Collaborated with medical staff to improve patient care processes and workflows.
- Scheduled follow-up visits and communicated effectively with patients regarding their needs.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Registered new patients into practice management software program accurately entering demographic information.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Developed and maintained documentation for process workflows and best practices.
- Coordinated project schedules and resources to ensure timely task completion.
- Organized data and reports for management review to streamline operations.
- Monitored inventory levels and ordered additional supplies as needed.
NCMA/ OFFICE MANAGER
ERMS
ELKO, NV
03.2023 - 12.2025
- Managed office operations and maintained a smooth workflow.
- Coordinated schedules and organized meetings for staff and clients.
- Oversaw inventory management and ensured adequate supplies were available.
- Developed office policies and procedures to enhance efficiency.
- Trained new employees on office protocols and systems.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Assisted healthcare providers with patient examinations and procedures.
- Administered medications and performed basic laboratory tests as directed, drawing labs and performing IV procedures.
- Educated patients on treatment plans and provided post-visit instructions.
- Scheduled follow-up visits and communicated effectively with patients regarding their needs.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Measured vital signs and took medical histories to prepare patients for examination.
NCMA/Correctional medical
Medallus Medical Urgent Care/ Elko Co Jail
ELKO, NV
03.2021 - 02.2022
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records and maintained confidentiality of sensitive information.
- Coordinated appointments and ensured efficient patient flow in the clinic.
- Administered medications and performed basic laboratory tests as directed.
- Educated patients on treatment plans and provided post-visit instructions.
- Prepared examination rooms, ensuring cleanliness and readiness for patients.
- Collaborated with medical staff to improve patient care processes and workflows.
- Scheduled follow-up visits and communicated effectively with patients regarding their needs.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations as well as drawing labs.
- Worked with cross-functional teams to achieve goals.
NCMA/ SUPER USER
NNRH
Elko, Nevada
07.2014 - 03.2021
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient records and maintained confidentiality of sensitive information.
- Coordinated appointments and ensured efficient patient flow in the clinic.
- Administered medications and performed basic laboratory tests as directed.
- Educated patients on treatment plans and provided post-visit instructions.
- Prepared examination rooms, ensuring cleanliness and readiness for patients.
- Collaborated with medical staff to improve patient care processes and workflows.
- Scheduled follow-up visits and communicated effectively with patients regarding their needs.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Trained new staff and providers on procedures and best practices in patient care as well as the EMR.
- Oversaw inventory management of medical supplies and equipment usage.
- Ensured compliance with health regulations and standards in operations.
- Implemented process improvements to enhance patient flow and service delivery.
- Resolved staff issues with the EMR system.
- Attended yearly train-the-trainer meetings.
Education
Eagle Gate College
Murray, UT01-2014
Associate of Applied Science -
Great Basin College
Elko, NV06-2010
Skills
- Effective communication
- Attention to detail
- Time management
- Multitasking and organization
- Reliable
- Team player
- NCMA certification
- Learns quickly
- Experience with multiple EMR/EHR systems ( EPIC, ECW, ATHENA, Nextgen and Simplepractice)
- Patient education
Timeline
NCMA/VACCINE COORDINATOR
NEVADA HEALTH CENTERS
02.2024 - Current
NCMA/ OFFICE MANAGER
ERMS
03.2023 - 12.2025
NCMA/Correctional medical
Medallus Medical Urgent Care/ Elko Co Jail
03.2021 - 02.2022
NCMA/ SUPER USER
NNRH
07.2014 - 03.2021
Eagle Gate College
Associate of Applied Science -
Great Basin College