Rebecca Robinson
El Paso,TX
Summary
Accomplished Vaccine Coordinator at Santa Teresa Children's Day and Night Clinic, adept in staff supervision and EMR/EHR management. Leveraged critical thinking and effective communication to enhance patient care and streamline operations, achieving significant improvements in staff productivity and regulatory compliance. Demonstrated adaptability and a results-driven approach, mentoring new hires and optimizing recordkeeping processes.
Overview
8
8
years of professional experience
Work History
Vaccine Coordinator
Santa Teresa Children's Day and Night Clinic
2018.01 - Current
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Improved office operations by automating client correspondence, record tracking and data communications.
Medical Scribe
Santa Teresa Children's Day and Night Clinic
2018.01 - Current
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
- Used Kareo/Tebra EMR to input information into computerized patient record system.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Processed patient referrals and authorizations to enable smooth patient consultations.
- Communicated with other medical staff and personnel to obtain additional patient information.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Performed freelance work with flexibility to meet employer-set deadlines.
- Produced and delivered transcripts within anticipated timeframes to meet tight deadlines.
- Transcribed sensitive documents with complete confidentiality.
- Communicated with healthcare providers to clarify information and resolve issues.
- Verified medical terminology and codes to deliver accurate and up-to-date information.
- Handled multiple projects simultaneously, providing clients with prompt and high-quality service.
- Conducted research to clarify dictated information and resolve discrepancies.
- Provided customer service to assist clients with questions and concerns regarding medical transcription.
- Managed electronic files and archives to keep transcripts organized and accessible.
- Maintained accurate and complete medical records to comply with regulations and standards.
- Determined information to be included in reports.
- Reviewed and edited transcripts to verify and provide accurate and complete information.
- Utilized templates and macros to streamline transcription processes.
Staff Educator
Santa Teresa Children's Day and Night Clinic
2017.04 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided coaching and mentoring to employees.
- Developed job-specific competencies and performance standards.
- Trained and mentored 10 new personnel hired to fulfill various roles.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Analyzed and evaluated training effectiveness and program outcomes.
Medical Assistant
Santa Teresa Children's Day and Night Clinic
2016.04 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Oriented and trained new staff on proper procedures and policies.
- Prepared lab specimens for diagnostic evaluation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
Education
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
EL Paso, TX05.2024
Bachelor of Arts - Multiple Disciplinary Studies
The University of Texas At El Paso
El Paso, TX05.2021
Skills
- Staff Supervision
- Recordkeeping
- Project Management
- Document Management
- Event Coordination
- Document Control
- Documentation abilities
- Order Processing
- Patient history understanding
- Data entry expertise
- Critical thinking abilities
- Records Organization
- Documentation skills
- Adaptability and Flexibility
- Chart organization
- Transcription
- Problem-solving abilities
- Teamwork and Collaboration
- Team Collaboration
- Proofreading
- Medical Terminology
- Patient chart auditing ability
- EMR / EHR
- Effective Communication
- Attention to Detail
- Training Needs Analysis
- Group and individual instruction
- Medication and IV administration
- Patient Education
- Direct Patient Care
- Compassionate Care
- Health Promotion
- Family Education
- Referral Generation
- Licensed RN
- Pediatric Care
Affiliations
- Sigma Theta Tau Honor Society
Timeline
Vaccine Coordinator
Santa Teresa Children's Day and Night Clinic
2018.01 - Current
Medical Scribe
Santa Teresa Children's Day and Night Clinic
2018.01 - Current
Staff Educator
Santa Teresa Children's Day and Night Clinic
2017.04 - Current
Medical Assistant
Santa Teresa Children's Day and Night Clinic
2016.04 - Current
Bachelor of Science - Nursing
Texas Tech University Health Sciences Center
Bachelor of Arts - Multiple Disciplinary Studies
The University of Texas At El Paso
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