Summary
Overview
Work History
Education
Skills
Accomplishments
References
Quote
Timeline
Generic
Kayla Finnegan

Kayla Finnegan

Austin,TX

Summary

Personable Strategic Account Manager with proven success at building and maintaining long-term and profitable business relationships. Coordinates support, service and management resources and fulfills account performance requirements and customer expectations. Understands company products and services intimately and guides customers in applying ideal solutions to meet specific needs.

Overview

4
4
years of professional experience

Work History

Strategic Account Executive

Arrive Logistics
11.2021 - 09.2023
  • Serve as the primary day-to-day contact for customers
  • Oversee daily operations of the shipment management systems, involving the review of available assignments and collaboration with team members to ensure smooth execution
  • Maximize profitability on contract renewals and spot contracts to hit company targets
  • Create and maintain 'Standard Operating Procedure' on accounts
  • Manage CRM systems
  • Mentored trainees on day-to-day tasks
  • Assisted Senior Account Executives with quoting spot contracts
  • Track, schedule, and oversee each shipment from start to completion
  • Facilitate the collection of payments for both current and overdue invoices, while also gathering necessary paperwork from service providers to support invoicing procedures.

Customer Service Representative

VCA Tanglewood Inc.
08.2020 - 11.2021
  • Demonstrate excellent relations with clients and pets when pertaining to scheduling appointments
  • Answer phones in a professional and friendly manner and transfer accordingly
  • Communicate clients and pets' need to medical staff in the operational area
  • Effectively manage and defuse tense situations with upset clients regarding service quality, financial concerns, or other challenging circumstances, utilizing diplomatic strategies to ease tensions and find amicable solutions
  • Securely and privately handle medical records and insurance information for clients accordingly
  • Verify register accuracy through both electronic and manual reconciliation at the start and end of each shift
  • Manage the process of forwarding contracts to collections in cases of non-payment or overdue balances
  • Professionally explain curbside protocols to new and existing clients to ensure sanitary conditions within the facility
  • (in light of COVID-19) Process paperwork and payment pertaining to laboratory work, wellness contracts, medical invoices, and promissory notes
  • Train new hires on daily tasks.

Customer Service Associate

Texas State Tubes LLC
04.2019 - 06.2020
  • Helped large volume of customers every day with positive attitude and focused on customer satisfaction
  • Greeted customers and verified their reservation, sold various merchandise, and provided on-site and telephone customer service
  • Responsible for transporting customers to different company locations in company vehicles
  • Handled monetary transactions both electronically and manually
  • Repaired and manually stored tubes and tubing equipment in an organized fashion
  • Sanitized tubes, tubing equipment, and transportation in an effort to provide a safe and clean environment
  • Facilitated entry and exit of the river which could include physical assistance to elderly or disabled customers
  • Trained new employees to assimilate to company operations and into company social activities.

Education

Psychology Major, Chemistry Minor -

Texas State University
San Marcos, TX
04.2024

Skills

  • Customer Satisfaction
  • Sales operations
  • Adaptive Learning
  • Client Engagement
  • Processing payments
  • Account Servicing
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Accomplishments

  • Key Player Program Member 2022 (Arrive Logistics)
  • National Honor Society Member 2016

References

Available on request

Quote

"The best time to plant a tree was 20 years ago. The second best time is now."
Chinese Proverb

Timeline

Strategic Account Executive

Arrive Logistics
11.2021 - 09.2023

Customer Service Representative

VCA Tanglewood Inc.
08.2020 - 11.2021

Customer Service Associate

Texas State Tubes LLC
04.2019 - 06.2020

Psychology Major, Chemistry Minor -

Texas State University

Similar Profiles

CREATE PROFILE
Kayla Finnegan