Kayla Flanders
Biddeford,ME
Summary
Attentive Attractions Attendant supervising and monitoring operational procedures to promote safe experiences. Successfully building positive rapport with customers, maintaining professional appearance and upholding strong public image. Reliable Golf Cart Attendant with 2 years of experience in high-end customer service settings. Friendly with excellent communication and interpersonal skills to promote positive guest experiences. Ambitious, career-focused job seeker, anxious to obtain an entry-level CNA position to help launch career while achieving company goals. Working up to be a registered nurse and hopefully opening my own cosmetic nurse business.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Leader
Sweet Life ice cream shop
Gorham, ME
04.2021 - 10.2024
- Making sure all dishes and floors are cleaned at end of shift. Also restocking everything needed for the next morning.
- Taking out trash whenever needed and at the end of the night.
- Working the register while also prepping food, drinks, and scooping ice cream.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Babysitter/Daycare Assistant
Kellys Kids
Windham, MAINE
01.2020 - 05.2024
- Organizing playdates with other children and providing supervision during outdoor activities.
- Assisting with meals, snacks, and bedtime routines for the children.
- Completing light housekeeping tasks such as tidying up toys and books.
- Providing a safe environment for children to explore their curiosity and creativity.
- Engaging in age-appropriate activities like reading stories or playing games.
- Instructing children in basic hygiene practices such as brushing teeth or washing hands.
- Maintaining a positive attitude while being patient and understanding with the children.
- Teaching good manners by setting clear expectations for behavior in various settings.
Outdoor Operations
Point Sebago Golf Resort
Casco, ME
04.2022 - 10.2023
- Assessed needs and interests of individuals and groups and planned activities accordingly.
- Greeted costumers when arriving at the site.
- Make sure everyone golfing is provided with a golf cart to there car and checking them in.
- Cleaning and washing the carts all day and making sure they are charged and ready for the next use.
- Setting up tournaments and leagues in order for them to run smoothly.
- Helping prep food and drinks and making sure the beverage cart is all set to be used.
- Making sure the range is clean at nights and all the balls are collected, cleaned, and put back in the shed.
- Collecting trash around the course in order to keep the greens clean.
- Opening barn in the morning at 5:30 and setting up all the carts needed during that time.
- Closing up course at end of the night and making sure everything is in place with waters stocked up for the next day.
Education
High School Diploma -
Southern Maine Community College
South Portland, ME05-2026
Skills
- Customer Service Management
- Staff Supervision
- Team Collaboration and Leadership
- Training Assistance
- Inventory Counts
- Team Supervision
- Creative Problem-Solving
- Role Modeling
- Positive Attitude
- Flexible Schedule
- Team Leadership
- Cash Handling
- Problem-Solving
Affiliations
I am very into fitness and living a healthy lifestyle. I like to heavy lift 3-5 days a week and play sports on the side for extra cardio. I love to cook and always trying new recipes to cook for dinner. I also have a strong love for animals and have walked many dogs including my own for a part time job. I lastly enjoy to paint as a nice relaxing way to end the day.
Accomplishments
My senior year of high school I played soccer and won states with my team. We went 18-0 for a undefeated season and also got 10th in the nation. We had a total of 100-9 goal ratio throughout our whole season.
Certification
I am CPR certified and about to have my CNA certification.
Timeline
Outdoor Operations
Point Sebago Golf Resort
04.2022 - 10.2023
Shift Leader
Sweet Life ice cream shop
04.2021 - 10.2024
Babysitter/Daycare Assistant
Kellys Kids
01.2020 - 05.2024
High School Diploma -
Southern Maine Community College
I am CPR certified and about to have my CNA certification.
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