Luis Valdez
Phoenix,AZ
Summary
Driven by a passion for culinary excellence and efficiency, I leveraged skills in cost control and team training at Sweet Republic Ice Cream to enhance product presentation and streamline operations. My proactive approach led to significant waste reduction and improved order fulfillment, setting new standards in fast-paced food service environments.
Overview
4
4
years of professional experience
Work History
Ice Cream Maker
Sweet Republic Ice Cream
02.2023 - 07.2024
- Offered samples of new ice cream flavors to customers.
- Kept work area tidy and sanitary, promptly addressing spills, and other messes.
- Introduced new menu items, sundae toppings, and cone varieties to encourage upselling and add-on purchases.
- Adhered to company safety policies and procedures for proper food safety and sanitation.
- Recorded food production data to enable performance monitoring.
- Assembled and packaged food items securely to meet company standards.
- Selected correct ingredients and garnishes according to recipe specifications.
- Packaged food items for shipment and organized orders for delivery.
- Complied with food storage and handling procedures for safe, hygienic operations.
Restaurant Manager
Dilla Libre
02.2022 - 12.2022
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Correctly calculated inventory and ordered appropriate supplies.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Lead Baker
Tres Leches Cafe
08.2020 - 02.2022
- Complied with health and safety codes to protect staff and customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Trained and supervised new employees on bakery operations and procedures.
- Maintained accurate inventory of baking supplies and ingredients.
- Produced consistently high-quality baked goods for customers.
- Created appealing displays to showcase products in bakery.
- Managed customer service operations, including taking orders and resolving complaints.
- Operated and maintained bakery equipment, including ovens and mixers.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Cut and shaped dough for pies, rolls and other pastries.
Education
High School Diploma -
Camelback High School
Phoenix, AZ05.2004
Skills
- Packaging Design
- Waste Reduction
- Cost Control
- Order Fulfillment
- Temperature Monitoring
- Product presentation
- Batch mixing
- Sanitation Procedures
- Training staff
- Fast-Paced Environment
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Ice Cream Maker
Sweet Republic Ice Cream
02.2023 - 07.2024
Restaurant Manager
Dilla Libre
02.2022 - 12.2022
Lead Baker
Tres Leches Cafe
08.2020 - 02.2022
High School Diploma -
Camelback High School
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