Kayla Fleming
Baltimore,MD
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
A&A Reed Enterprises
Baltimore, MD
06.2024 - 03.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Sales Associate
Kohl's
Edgewood, MD
06.2022 - 12.2024
- Accurately and efficiently execute point-of-sale and customer service standards based on company guidelines, providing courteous, friendly, fast, and efficient service.
- Meet or exceed individual goals (e.g., credit, loyalty)
- Participate in daily service processes (e.g., registering and balancing cash, changing orders, and replenishing supplies).
- Managed inventory levels and performed stock replenishment duties.
Team Lead
Wendy's
Baltimore, MD
01.2023 - 06.2024
- Provided customer service and was involved in training new team members each month
- Used a complete cash receipt system to track daily sales and inventory and calculate tips
- Communicated with customers daily, provided friendly and courteous service, and answered questions
Education
CNA/GNA -
It Works Learning Center
Baltimore, MD08.2025
High School Diploma -
Kenwood High School
Baltimore, MD06.2022
Skills
- Customer service
- Communication skills
- Leadership
- Food service
- Computer literacy
- Time management
Timeline
Customer Service Representative
A&A Reed Enterprises
06.2024 - 03.2025
Team Lead
Wendy's
01.2023 - 06.2024
Sales Associate
Kohl's
06.2022 - 12.2024
CNA/GNA -
It Works Learning Center
High School Diploma -
Kenwood High School
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