Kayla Fleming
Barstow,CA
Summary
Customer-focused professional with experience in call center operations, retail sales, customer service, data entry, and delivery services. Skilled at building customer relationships, resolving issues, processing transactions, and working efficiently in fast-paced environments. Strong communication, organization, and problem-solving abilities with a commitment to delivering excellent customer experiences.
Overview
6
6
years of professional experience
Work History
Enrollment Agent/Call Center Representative
Lamps Plus
Cathedral City, California
12.2021 - 02.2023
- Processed customer enrollment applications efficiently and accurately.
- Assisted customers with product inquiries and enrollment procedures.
- Maintained detailed records of customer interactions in the enrollment system.
Shopper
Instacart
Barstow, CA
09.2020 - 09.2022
- Selected grocery items based on customer orders and preferences.
- Navigated store layouts efficiently to locate products quickly.
- Communicated with customers for special requests and substitutions.
Sales Representative
Family Dollar
Mexia, Texas
07.2019 - 08.2020
- Assisted customers with product selection and inquiries during busy store hours.
- Maintained organized merchandise displays to enhance customer shopping experience.
- Processed transactions accurately using point-of-sale systems and cash registers.
Apparel Sales Associate
Walmart
Crossett, Arkansas
06.2017 - 09.2018
- Assisted customers with product selection and answered inquiries.
- Processed transactions accurately using point-of-sale systems.
- Maintained store organization and ensured displays were visually appealing.
Education
General Education Diploma
Apple Valley, CASkills
Customer-oriented professional experienced in call center operations, retail sales, and data entry Expert in building relationships, resolving issues, and efficiently processing transactions in fast-paced environments Delivers high-quality customer service through strong communication, organization, and problem-solving skills
Customer-oriented professional experienced in call center operations, retail sales, and data entry Expert in building relationships, resolving issues, and efficiently processing transactions in fast-paced environments Delivers high-quality customer service through strong communication, organization, and problem-solving skills
Timeline
Enrollment Agent/Call Center Representative
Lamps Plus
12.2021 - 02.2023
Shopper
Instacart
09.2020 - 09.2022
Sales Representative
Family Dollar
07.2019 - 08.2020
Apparel Sales Associate
Walmart
06.2017 - 09.2018
General Education Diploma