Lillian Kayla Flores
Raleigh,NC
Summary
Dynamic financial professional with extensive experience at All In Credit Union, excelling in branch operations and member service. Proven leadership in generating $12M in loans and enhancing compliance standards. Adept at streamlining processes and fostering team collaboration, ensuring exceptional service delivery and operational efficiency. Strong background in financial services and member relations.
Overview
10
10
years of professional experience
Work History
Financial Center Coordinator
Envision Credit Union
Tallahassee, United States
11.2024 - Current
- Coordinate operations, ensuring seamless service, and fostering team collaboration.
- Streamline processes, resolve inquiries, and implement efficiency measures for branch goals.
- Manage daily activities, focusing on compliance, accuracy, and service standards.
- Support the team and assist members, creating a welcoming environment and smooth workflows.
Member Service Representative
All In Credit Union
Defuniak Springs, United States
06.2023 - 10.2024
- Assisted members with financial inquiries, enhancing satisfaction and trust
- Resolved account issues promptly, improving service efficiency
- Educated members on credit union products, boosting product awareness
- Processed transactions accurately, ensuring data integrity
- Collaborated with team to streamline processes, achieving operational goals
ATM and Card Services Specialist
All In Credit Union
Daleville, United States
05.2021 - 06.2023
- Manage and balance 30+ ATMs, ensuring seamless operations and resolving member disputes
- Create updated forms and guides for cards and ATMs, improving communication clarity
- Collaborate with vendors like Diebold and Brinks to enhance ATM functionality
- Maintain detailed ATM reporting and support fraud department with documentation
- Ensure timely resolution of member issues, maintaining trust in financial services
Assistant Branch Manager
All In Credit Union
Enterprise, United States
10.2019 - 05.2021
- Supervised teller operations and platform services, boosting branch efficiency and loan processing
- Generated $12M in loans annually, contributing to branch success
- Enhanced member service through effective guidance and team collaboration
- Communicated policy updates clearly, ensuring team adherence
- Managed training schedules, optimizing staff performance
- Performed quarterly branch audits, ensuring compliance with BSA and all other relevant regulations
Frontline Supervisor
All In Credit Union
Enterprise, United States
08.2018 - 10.2019
- Coordinate operations, ensuring seamless service and fostering team collaboration
- Streamline processes, resolve inquiries, and implement efficiency measures for branch goals
- Manage daily activities focusing on compliance, accuracy, and service standards
- Support team and assist members, creating a welcoming environment and smooth workflows
- Analyze operations to identify improvements and optimize resources for strategic objectives
Member Service Representative
All In Credit Union
Fort Rucker, United States
12.2017 - 08.2018
Assistant Teller Supervisor
All In Credit Union
Dothan, United States
11.2016 - 12.2017
New Accounts Officer
All In Credit Union
Daleville, United States
08.2015 - 11.2016
Teller
All In Credit Union
Daleville, United States
02.2015 - 08.2015
Education
ASSOCIATE'S DEGREE - MUSIC
Wallace Community College
Dothan, Alabama05.2016
Skills
- Branch Operations
- Financial compliance
- Member Service
- Leadership
- Financial Services
- Lending
References
- Candace Johnson, All In Credit Union, cdjohnson@allincu.com, 3345984411
- Shyyandria Walker, US Army, shyyandria_walker98@yahoo.com, 8504018634
Achievements & Certifications
- Notary Public for the State of Florida
- Former NMLS, still eligible
- Graduate of All In Credit Union/ Enterprise State Community College Leadership Course 2019
- Graduate of All In Credit Union's Executive Leadership Program 2021
- Cross-sales leader
- GAP, DPW, Warranty frequent sales recognition
- Frequent volunteer for All In Credit Union community events
Timeline
Financial Center Coordinator
Envision Credit Union
11.2024 - Current
Member Service Representative
All In Credit Union
06.2023 - 10.2024
ATM and Card Services Specialist
All In Credit Union
05.2021 - 06.2023
Assistant Branch Manager
All In Credit Union
10.2019 - 05.2021
Frontline Supervisor
All In Credit Union
08.2018 - 10.2019
Member Service Representative
All In Credit Union
12.2017 - 08.2018
Assistant Teller Supervisor
All In Credit Union
11.2016 - 12.2017
New Accounts Officer
All In Credit Union
08.2015 - 11.2016
Teller
All In Credit Union
02.2015 - 08.2015
ASSOCIATE'S DEGREE - MUSIC
Wallace Community College
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