Kayla Garcia
Mont Belvieu,TX
Summary
Proactive and customer-focused professional with experience at HEB Grocery Store, adept in safety awareness and customer service. Demonstrated ability to enhance satisfaction through efficient service and attention to detail, achieving high ratings. Skilled in mobile app proficiency and fostering team collaboration, I excel in fast-paced environments, ensuring quality and efficiency in every task.
Experienced with selecting high-quality products and managing customer orders efficiently. Utilizes strong organizational and time management skills to ensure accurate and timely delivery. Knowledge of maintaining excellent customer service and adapting to changing demands in dynamic work environment.
Overview
3
3
years of professional experience
Work History
H-E-B Curbside
HEB Grocery Store
08.2023 - Current
- Ensured safety and quality control by double-checking orders before delivering them to customers'' vehicles.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Communicated clearly with customers via phone or online chat regarding order details, substitutions or additional requests.
- Helped customers locate products and checked store system for merchandise at other sites.
- Trained new employees on customer service, money handling and organizing strategies.
Front Desk Receptionist
Southern Rayz Tanning Salon
05.2022 - 08.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Developed strong working relationships with team members, fostering a positive work environment.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Education
High School Diploma -
Barbers Hill High School
Mont Belvieu, TX05-2022
Skills
- Speed and efficiency
- Safety awareness
- Mobile app proficiency
- Initiative-taking
- Heavy lifting
- Attention to detail
- Customer service
- Upbeat and outgoing attitude
- Decision-making
Timeline
H-E-B Curbside
HEB Grocery Store
08.2023 - Current
Front Desk Receptionist
Southern Rayz Tanning Salon
05.2022 - 08.2022
High School Diploma -
Barbers Hill High School
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