Kayla Garfield
Nampa,ID
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
8
8
years of professional experience
Work History
Phlebotomist
Idaho Diabetes and Endocrine Associates
Boise, ID
04.2023 - Current
- Ensured that equipment was properly maintained and sterilized between uses.
- Provided assistance to medical personnel when needed during emergency situations.
- Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
- Verified patient identification prior to collection of specimens using two forms of ID verification.
- Processed specimens to ensure accurate results.
- Assisted in training new employees on proper phlebotomy techniques.
- Labeled specimen containers with patient information accurately and legibly.
- Prepared paperwork for laboratory orders, including appropriate coding.
- Obtained specimens from adults, children, and infants for laboratory tests.
- Assisted physicians with special procedures such as arterial draws and bone marrow collections.
- Maintained cleanliness of work area throughout shift.
- Adhered to HIPAA regulations while maintaining confidentiality of patient information.
- Performed venipuncture and skin puncture on patients of all ages.
- Conducted quality control checks on equipment regularly.
- Monitored inventory levels of supplies necessary for performing phlebotomy duties.
- Maintained records of specimens taken, test results, or other pertinent information in an organized fashion.
- Educated patients regarding the procedure and answered any questions they had.
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Participated in continuing education courses related to phlebotomy techniques.
- Stored collected specimens according to established protocols for transport to the laboratory.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Verified collection orders and communicated discrepancies to nurses.
- Interacted with patients to gather and record data prior to blood draws.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Conducted various blood tests and updated results into paper and electronic charts.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
- Prepared blood-collecting equipment to draw blood and safely store and transport samples.
- Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
- Interviewed patients and documented details to update and file paperwork.
- Used multiple electronic medical software to conduct patient intakes and send correspondence.
- Observed patient for unusual reactions or events to take appropriate action under established guidelines.
- Followed up on test results with appropriate action taken if needed.
- Assisted with patient registration and paperwork, including verifying insurance coverage and collecting co-pays.
- Performed administrative duties such as filing, faxing, copying, scanning and mailing of documents.
- Scheduled patient appointments, verified insurance information and maintained accurate records.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Instructed patients on proper medication use, diet restrictions or lifestyle modifications based on physician orders.
- Greeted patients upon arrival in the office and directed them to appropriate areas or persons.
- Adhered to HIPAA regulations when handling confidential information.
- Communicated effectively with nurses, physicians and other healthcare professionals regarding patient care plans.
- Answered incoming calls from patients and other medical personnel in a timely manner.
- Processed referrals for specialists or diagnostic tests in accordance with established protocols.
- Provided clerical support to the back office staff by completing forms, entering data into electronic health records system and maintaining logs and records of patient visits.
- Ensured that all medications were ordered correctly according to physician instructions.
- Documented notes during patient visits.
- Incorporated outside records into charts and EHR.
- Responded to patient callbacks and phone-in prescription refill requests.
Warehouse Worker Temporary Position
Amazon
Nampa, ID
11.2022 - 04.2023
- Maintained stock levels in accordance with company policies.
- Investigated any reported problems regarding shipping errors or damages.
- Verified accuracy of incoming shipments against purchase orders.
- Assembled orders according to customer requests.
- Monitored temperature and humidity levels in warehouse.
- Organized warehouse space for efficient storage of products.
- Maintained a clean work area by sweeping, mopping, dusting shelves.
- Transported goods to designated areas within the warehouse facility.
- Ensured safety protocols were followed at all times while operating machinery.
- Maintained accurate inventory records using computerized tracking systems.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
Phlebotomy Supervisor
Centurion Health Idaho Department of Corrections
Kuna, ID
03.2021 - 11.2022
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Verified patient identification prior to collection of specimens using two forms of ID verification.
- Followed safety protocols while handling hazardous materials such as bio-hazardous waste or chemicals used in phlebotomy techniques.
- Provided assistance to medical personnel when needed during emergency situations.
- Ensured that equipment was properly maintained and sterilized between uses.
- Obtained specimens from adults, children, and infants for laboratory tests.
- Processed specimens to ensure accurate results.
- Assisted in training new employees on proper phlebotomy techniques.
- Labeled specimen containers with patient information accurately and legibly.
- Prepared paperwork for laboratory orders, including appropriate coding.
Ixapack Operater
GoGo squeeZ
Nampa, ID
08.2020 - 02.2021
- Maintained records relating to product output numbers, scrap rate analysis, downtime reports.
- Set up tools, dies, jigs, fixtures, gauges and other related parts for use in production operations.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Monitored and adjusted machine operations as needed for quality assurance.
- Performed routine maintenance on equipment to ensure optimal performance.
- Assisted in the setup of production lines according to customer specifications.
- Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
- Inspected finished products to verify conformity to quality standards.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Learned and followed safety and emergency procedures.
- Maintained production and quality documentation.
- Collaborated with coworkers to perform projects quickly and meet business goals.
- Used daily system logs to document production information, discussing issues with management.
- Classified defects from finished orders for record tracking and statistics.
- Checked control panel and gauges during equipment operation.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Measured and weighed items to meet quality standards and prevent waste.
Phlebotomist
Sierra View Hospital
Porterville
08.2016 - 07.2019
- Performed venipuncture and other blood collection procedures according to established standards.
- Monitored inventory levels of supplies used in phlebotomy services.
- Prepared specimens for transport to external laboratories.
- Performed quality control tests on collected specimens.
- Responded quickly and effectively to emergency situations.
- Adhered to HIPAA guidelines regarding patient privacy.
- Verified patient information prior to specimen collection.
Education
High School Diploma -
Butterfield Charter High School
Porterville, CA05-2012
Phlebotomy License - Healthcare
Porterville Adult School
Porterville, CAMedication Tech Certificate - Healthcare
CWI
Nampa, IDSkills
- Paperwork Processing
- Medical Records Management
- Patient Care
- Quality Control
- HIPAA
- Medical terminology knowledge
- Medical Records Review
- Medical Records Maintenance
- Specimen handling
- Health Education
- Communication abilities
- Donor screening
- Venipuncture
- Blood collection
- Specimen Preparation
- Data Entry
- Infection Control
- Staff Management
- Patient support
- Credit and collections
- Customer Relations
- Clerical Support
- Supply Management
- Customer Service
- Inventory Control
- Scheduling
- Scheduling and calendar management
- Organizational Skills
- Information Protection
- Mail handling
- Employee Training
- Scheduling Coordination
- Microsoft Excel and PowerPoint
- Microsoft Word proficiency
- Excellent Communication
- Verbal/written communication
- Oral and written communications
Timeline
Phlebotomist
Idaho Diabetes and Endocrine Associates
04.2023 - Current
Warehouse Worker Temporary Position
Amazon
11.2022 - 04.2023
Phlebotomy Supervisor
Centurion Health Idaho Department of Corrections
03.2021 - 11.2022
Ixapack Operater
GoGo squeeZ
08.2020 - 02.2021
Phlebotomist
Sierra View Hospital
08.2016 - 07.2019
High School Diploma -
Butterfield Charter High School
Phlebotomy License - Healthcare
Porterville Adult School
Medication Tech Certificate - Healthcare
CWI
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