KAYLA GILLENARDO
Portland,OR
Summary
General Manager with proven track record of driving business growth and operational excellence. Forward-thinking and assertive leader who excels in optimizing team performance and delivering exceptional results. Proactive in identifying opportunities and implementing strategic initiatives to enhance productivity and profitability. Articulate communicator, adept at fostering strong relationships and motivating teams to achieve ambitious goals.
Overview
1
1
Certification
9
9
years of professional experience
Work History
General Manager
KILLER BURGER
10.2022 - 09.2026
- Recruited team members to maintain adequate staffing levels.
- Provided coaching and mentoring support for employees at all levels of the organization.
- Monitored store performance and identified opportunities for improvement.
- Used computerized inventory system to plan and manage adequate inventory levels.
- Prepared staff work schedules and assigned specific duties.
- Monitored suppliers to efficiently provide needed goods and services within budgetary limits.
- Separately GM'd Hollywood, Sherwood, and Russell St locations over 4 years
Trainer
KILLER BURGER
12.2020 - 11.2024
- Educated employees on proper use of organization's products and systems.
- Trained existing personnel on new or enhanced applications, products and job functions.
- Provided feedback on employee performance during training sessions, offering constructive criticism when necessary.
- Implemented new hire training program to onboard and train new employees within operations.
- Opened and trained staff at multiple locations.
Training Coordinator
KILLER BURGER
12.2020 - 10.2022
- Organized and facilitated training sessions for new hires and existing employees.
- Tested trainees to measure progress and evaluate effectiveness of training.
- Trained new hires on the proper use of equipment, job duties, and safety regulations.
- Managed store closing and opening procedures to ensure safety and security.
- Addressed customer complaints promptly with professionalism and courtesy.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
Shift Lead
KILLER BURGER
05.2018 - 12.2020
- Addressed customer complaints promptly with professionalism and courtesy.
- Complied with company standards and policies, setting example for team members.
- Ensured compliance with all health codes and sanitation guidelines during food preparation.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
- Created successful shift plans, adjusting team member line-up to achieve shift efficiency.
- Used company tools and resources to train employees.
- Compiled and balanced cash receipts at end of day and shift.
Seasonal Worker
Cherry Hill Photography
02.2018 - 12.2018
- Assisted guests with posing, props, and session flow to maintain smooth customer experience.
- Organized photo packages, prints, and digital orders for accurate fulfillment.
- Monitored studio supplies and replenished props, accessories, and seasonal materials.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Performed costumed character roles, delivering consistent audience engagement during live events and appearances.
Education
CADD -
Portland Community College
Portland, ORSkills
- Leadership and team building
- Staff training/development
- Schedule management
- Customer relationship management
- Staff management
- P&L management
Certification
Food Handlers Certification, OLCC Certification
Timeline
General Manager
KILLER BURGER
10.2022 - 09.2026
Trainer
KILLER BURGER
12.2020 - 11.2024
Training Coordinator
KILLER BURGER
12.2020 - 10.2022
Shift Lead
KILLER BURGER
05.2018 - 12.2020
Seasonal Worker
Cherry Hill Photography
02.2018 - 12.2018
CADD -
Portland Community College